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BPO Outsourcing Trends in 2023: What Should We Expect?

Customer Serv Outsource Smarter

DECEMBER 16, 2022

If 2020 and 2021 were years of change, transformation, and tumult in the business process outsourcing (BPO) world, how do we describe 2022 ? So, what’s in store for 2023 in our beloved BPO industry? Nearshore and offshore growth. expect nearshore and offshore growth to continue. Was it more of the same? Here we go….

BPO 52
BPO Outsourcing Nearshoring Call Center 52
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Exploring South Africa’s CX Services Potential: Your Gateway to Exceptional Customer Experiences

Everest Group

SEPTEMBER 14, 2023

South Africa has emerged as a stand-out destination for customer experience (CX) services. With the rapid global transformation and dynamic shifts in commerce shaped by cutting-edge strategies, one continent is emerging as a rising giant in the realm of customer CX services delivery – Africa.

Service 69
Service Impact Sourcing Contact Center Outsourcing Government 69
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