Everest Group

FEBRUARY 13, 2024

IST GBS (Global Business Services) organizations have established themselves as strategic partners for the enterprise – playing a pivotal role in identifying avenues of growth and creating momentum for forward-looking and innovative change. CST | 10 A.M. EST | 3 P.M. GMT | 8:30 P.M.

Global Business Services 52

Global Business Services Shared Services BPO Sourcing 52

Everest Group

AUGUST 30, 2022

Everest Group’s Top GBS Employers across India, Poland, and the Philippines report illustrates the top global business services companies selected for best work environment and job satisfaction rating by employees. The top global business services companies selected across India, The Philippines, and Poland.

Global Business Services 52

Global Business Services Service Advisory Research 52

Everest Group

NOVEMBER 1, 2023

LINKEDIN LIVE The CPG and Retail GBS Market: Priorities, Opportunities, and Challenges View the event on LinkedIn, which was delivered live on Wednesday, November 1, 2023. Viwers will gain actionable insights, learn variations in GBS model adoption, and discover best practices to build future capabilities.

Retail 59

Retail Marketing Global Business Services Company Focus 59

Everest Group

NOVEMBER 28, 2023

IST The global business services (GBS) model is currently facing challenges, including the need for more skilled, project-ready talent, the ability to attract and retain talent, and cost pressures. Live Webinar The State of GBS: Opportunities and Success Strategies for GBS Leaders November 28, 2023 | 9 a.m. CST | 10 a.m.

Global Business Services 59

Global Business Services Shared Services BPO Sourcing 59

AH Anderson Consulting

JUNE 30, 2016

For those who have not read my previous post, “Moving from Shared Services to Global Business Services,” let me provide a quick summary. Shared Services (SS) is an operating model that has been around for decades. It enables function-specific resources (i.e., HR, IT, Finance, etc.)

Global Business Services 52

Global Business Services Service Shared Services Government 52

Everest Group

MARCH 23, 2022

2021 was a milestone year for Global Business Services (GBS) with most enterprises reporting the model exceeded expectations for global business services solutions and delivery. million fewer new workers are coming into the market than in the past five to ten years. Specifically, 2.4

Global Business Services 52

Global Business Services Service Impact Sourcing Sourcing 52

Everest Group

NOVEMBER 10, 2023

I’ve never seen such a mismatch of supply and demand in the shared services space. While new enterprises are adopting the model at what seems to be an unprecedented pace post-COVID, at the same time, there are a surprising number of experienced shared services professionals out on the street. How were they orchestrated?

Shared Services 59

Shared Services Jobbing Global Business Services Streamline Operations 59

Everest Group

OCTOBER 12, 2023

Learn how impactful 2023 has been for the GBS market and what were the specific numbers in offshore/nearshore locations.

Marketing 52

Marketing Nearshoring Offshoring Shared Services 52

Zinnov

OCTOBER 20, 2023

” – Peter Drucker In the 1980s, Shared Service Centers (SSCs) and third-party Independent Software Vendors (ISVs) significantly changed how American organizations managed essential functions by providing access to global talent. This evolving landscape prompts a re-evaluation of how services can be optimally delivered.

Shared Services 52

Shared Services Global Business Services Service E-Commerce 52

Everest Group

JANUARY 24, 2024

Everest Group Global Events will provide information, guidance and networking opportunities to professionals with responsibilities for global shared services, sourcing, technology, vendor management and customer experience. The theme of the conference is “The Pragmatic Edge: Designing Your Future.”

Advisory 72

Advisory Research Shared Services Sourcing 72

Everest Group

APRIL 17, 2023

Global Business Services (GBS) organizations have become essential to the enterprise as these shared service centers help to optimize costs and build talent strategies for the future. Strategies to optimize near-term costs Inflation is putting cost takeout pressure on businesses worldwide.

Streamline Operations 52

Streamline Operations Shared Services Global Business Services Offshoring 52

Everest Group

SEPTEMBER 21, 2023

Join us as our experts explore key developments in the global sourcing market in 2023, including how enterprises can grow and evolve their GIC networks by collaborating more effectively with service providers and the various enterprise requirements that providers can fulfill in the GIC space. Who should attend?

Shared Services 59

Shared Services Sourcing Sales Collaborations 59

Everest Group

JUNE 7, 2023

Recruitment Process Outsourcing (RPO) Services PEAK Matrix® Assessment In the wake of the Great Resignation and business uncertainty, enterprises have regarded Recruitment Process Outsourcing (RPO) providers as strategic partners capable of guiding them through the constantly evolving talent market.

Outsourcing 52

Outsourcing Service Global Business Services Shared Services 52

Everest Group

OCTOBER 12, 2023

Learn how GBS model expanded in the 2023 market and how new centers, transformation and digital capabilities contributed in the expansion.

Marketing 52

Marketing Shared Services Global Business Services Service 52

Capgemini

APRIL 11, 2023

As the geopolitical upheavals and the pressures of inflation continue to impact business operations across industries, it’s critical for organizations to reimagine their shared services operating model and the technology supporting them. But what are some of the key challenges faced by SSOs?

Service 52

Service Shared Services Reduced Costs Global Business Services 52

Everest Group

JUNE 13, 2023

Join our experts as they present the top GBS organizations’ performances in local talent markets based on attrition rates, joiner-exit ratio, and overall employee satisfaction ratings. Our speakers will discuss: What factors impact GBS brand perception as an employer in key markets? What are the top employee grievances?

Human Resources 52

Human Resources Global Business Services Marketing Service 52

Everest Group

DECEMBER 7, 2022

Export Services Market. VIEW THE FULL REPORT.

Marketing 52

Marketing Service Shared Services Global Business Services 52

Everest Group

DECEMBER 12, 2023

Learn the alterations in resourcing strategy outlined for the upcoming three years as per Everest Group's most recent outsourcing-insourcing report.

Outsourcing 52

Outsourcing Marketing Shared Services Global Business Services 52

Everest Group

FEBRUARY 23, 2024

Discover the reasons for the optimistic yet cautious outlook of GBS organizations for 2024, foreseeing positive business growth.

Marketing 52

Marketing Shared Services Global Business Services Sourcing 52

Everest Group

FEBRUARY 23, 2024

Learn how GBS organizations anticipate a 2024 headcount increase, aligning with enterprise expectations and consider the geographical factors involved.

Marketing 52

Marketing Shared Services Global Business Services Sourcing 52

Everest Group

FEBRUARY 23, 2024

Explore how Generative AI is expected to significantly impact GBS organizations' workflows, with examples showcasing its material influence.

Marketing 52

Marketing Shared Services Global Business Services Sourcing 52

Everest Group

OCTOBER 12, 2023

Learn why GBS organizations should use programmatic approach in change management and how this 12-step program will assist in it.

Management 52

Management Marketing Shared Services Global Business Services 52

Everest Group

MARCH 8, 2022

We’ll shed light on how impact sourcing is helping enterprises and service providers mitigate challenges such as high attrition and talent costs and shortages, while supporting the welfare of communities. Case study experiences and feedback from buyers leveraging services from impact sourcing specialists Who should attend? Parul Jain.

Impact Sourcing 52

Impact Sourcing Sourcing Government Global Business Services 52

Everest Group

SEPTEMBER 21, 2021

What is the latest on the procurement outsourcing service provider landscape? Global sourcing managers BPO leaders Heads of Global Business Services organizations and Shared Services Enterprise CPOs Procurement leaders. Who should attend? Vice President. Shirley Hung. Vice President. Michel Janssen.

Outsourcing 52

Outsourcing Government Global Business Services BPO 52

Everest Group

MARCH 12, 2024

How did the global services industry perform in 2023? What are the key trends and outlook for the global services market in 2024 What are the observed trends across service delivery location strategies for enterprises and service providers? What questions will the webinar answer for the participants?

Service 59

Service Sourcing Outsourcing Marketing 59

Everest Group

DECEMBER 12, 2023

Learn current challenges and future priorities in the Consumer Packaged Goods GBS landscape through Everest Group's latest report.

Retail 52

Retail Marketing Shared Services Global Business Services 52

Chazey Partners

OCTOBER 6, 2020

CALIFORNIA– October 2020 – Chazey Partners, a leading management consulting firm specializing in Shared Services , Business Transformation and Robotic Process Automation (RPA) , has been expanding its RPA team globally to meet the increasing demand of the RPA implementation projects.

Robotics Process Automation 52

Robotics Process Automation Facilities Management Global Management Consulting Advisory 52

Everest Group

MAY 31, 2023

Building on its inaugural research in this area, Everest Group will soon release its 2023 report examining how operations and technology employees in Global Business Services (GBS) organizations in India, The Philippines, and Poland view their employer’s brands.

Global Business Services 52

Global Business Services Advisory Research Jobbing 52

Everest Group

APRIL 26, 2022

Business agility has emerged among leading Global Business Services trends as a key driver for growth, innovation, and business excellence. Attaining business agility requires new ways of thinking and working. But business agility doesn’t prioritize speed over quality.

Global Business Services 52

Global Business Services Collaborations Efficiency Research 52

Everest Group

DECEMBER 12, 2023

Discover the preferred offshore and nearshore destinations for establishing GBS centers in CPG/Retail organizations.

Nearshoring 52

Nearshoring Offshoring Retail Marketing 52

The Hackett Group

FEBRUARY 29, 2024

More HR work will also be apportioned to fully automated and self-service systems’ functionality, and HR executives expect global business services (GBS)/HR shared services units to handle 3.5% The people skills of leaders can make a difference in today’s volatile markets and disrupted workplaces.

Advisory 59

Advisory Human Resources Research Efficiency 59

Everest Group

OCTOBER 20, 2023

As a result of these concerns, global leaders adopted a more cautious stance going into this year, according to Everest Group’s annual Key Issues survey of over 200 global leaders across industry enterprises, Global Business Services (GBS) centers , and providers.

Service 59

Service Offshoring Global Business Services Information Technology 59

Everest Group

JANUARY 27, 2022

Everest Group projects that the finance and accounting outsourcing (FAO) market will grow significantly (up to 10% year-on-year) in 2022, because enterprises are demonstrating an openness toward expanding their scope of services with third-party service providers. Download a complementary abstract of the report.

Finance 52

Finance Accounting Outsourcing Retail 52

Anexa

MAY 16, 2022

The next normal in business sees shared-services morphing into global business services (GBS) – but whatever the level of operations – these organizations share the same concerns. And e-commerce? We were made for that. Give us a call today.

E-Commerce 52

E-Commerce Human Resources BPO Research 52

Everest Group

JANUARY 27, 2022

So, what does that mean for global business services (GBS) organizations and the global talent pool? Everest Group welcomed Michel back in 2017, after a successful decade serving as Chief Research Officer at The Hackett Group and Market Track.

Co-Sourcing 52

Co-Sourcing Advisory Research Global Business Services 52

Everest Group

NOVEMBER 16, 2022

Global Business Services (GBS) organizations have a big opportunity to champion Environment, Social, and Governance (ESG) in banking and financial services (BFS) institutions. ESG is creating new opportunities for BFS Global Business Services organizations.

Sourcing 52

Sourcing Banking Global Business Services Impact Sourcing 52

Everest Group

JANUARY 3, 2022

The Global Business Services (GBS) market has witnessed improvement in performance, enhancements in role, and growth across verticals and functions over the years. The following five types of CoEs help enterprises to drive stronger business performance.

Robotics Process Automation 52

Robotics Process Automation Automation Global Business Services Finance 52