article thumbnail

The future of order management solutions: freedom of choice and flexibility

IBM Services

In the wake of the pandemic and global supply chain issues, businesses have realized the importance of technology innovation to deliver truly superior retail customer experiences. But without real-time reliable views of inventory, shipments and automated order orchestration processes, retailers are unable to deliver on order promises.

article thumbnail

Why Order Management is the ‘Secret Sauce’ for Improved Customer Experience in 2022

Perficient Digital Transformation

Now, more than ever, consumers are demanding options when it comes to their ecommerce orders, many of which can be enabled by implementing an order management system (OMS) to complement your current commerce technology stack. . Flexible Delivery Options. Flexible Pick-Up Options. Synchronized Customer Service.

professionals

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Deep Dive into IBM Sterling Certified Containers and Cloud Solutions

Perficient Digital Transformation

Many retailers are embarking on a digital transformation to modernize and scale their order management system (OMS) solution. Built on a modern architecture, the solution wraps Docker containers around order management business services. K8s is referred to Kubernetes.

article thumbnail

Delivering on promise and purpose in the retail supply chain

IBM Business Partners

Today’s consumers want to know that retailers and brands are aligned with their values. So, while retailers can—and must—use technology as their differentiator, to win the lion’s share of consumer hearts, retail leaders must deliver on promises and purpose. Checking all these boxes is no small feat.

Retail 65
article thumbnail

Transforming the retail experience with frictionless supply chain

IBM Services

As the retail industry continues to navigate fallout from the pandemic, meeting immediate supply, demand and logistics challenges has forced supply chain executives to significantly accelerate their digital transformation strategies. Intelligent workflows help make retail supply chains predictive, automated, agile and transparent.

Retail 57
article thumbnail

People of Perficient: Meet Zach Zalowitz, Principal OM

Perficient Digital Transformation

Zach Zalowitz recently joined Perficient Digital as a Principal within our Order Management (OM) practice, bringing more than 15 years of experience in omni-channel supply chain solutions and hands-on experience with a focus on retail apparel and consumer packaged goods. OM sits at the intersection of supply and demand.

article thumbnail

Are Private Digital Sales The Future of Customer Experience Bliss?

Perficient Digital Transformation

In case you forgot, last year and the previous year offered tough times for retailers, as the pandemic increased the time it takes to get products from overseas, thus providing a below-average customer experience for folks looking to purchase products either in-store or digitally. . Perks, Perks, and Perks.

Sales 69