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Why Order Management is the ‘Secret Sauce’ for Improved Customer Experience in 2022

Perficient Digital Transformation

It’s been found that 68% of consumers would place an order if they knew they would receive fast shipping, and over 36% of shoppers have already placed an order for same-day delivery service. Additionally, 91% of consumers expect to receive their order within a weeks’ time, and 9% expect it the same day. .

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Deep Dive into IBM Sterling Certified Containers and Cloud Solutions

Perficient Digital Transformation

Many retailers are embarking on a digital transformation to modernize and scale their order management system (OMS) solution. Built on a modern architecture, the solution wraps Docker containers around order management business services. K8s is referred to Kubernetes.

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Delivering on promise and purpose in the retail supply chain

IBM Business Partners

Today’s consumers want to know that retailers and brands are aligned with their values. So, while retailers can—and must—use technology as their differentiator, to win the lion’s share of consumer hearts, retail leaders must deliver on promises and purpose. Checking all these boxes is no small feat.

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Transforming the retail experience with frictionless supply chain

IBM Services

As the retail industry continues to navigate fallout from the pandemic, meeting immediate supply, demand and logistics challenges has forced supply chain executives to significantly accelerate their digital transformation strategies. Intelligent workflows help make retail supply chains predictive, automated, agile and transparent.

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People of Perficient: Meet Zach Zalowitz, Principal OM

Perficient Digital Transformation

Zach Zalowitz recently joined Perficient Digital as a Principal within our Order Management (OM) practice, bringing more than 15 years of experience in omni-channel supply chain solutions and hands-on experience with a focus on retail apparel and consumer packaged goods. OM sits at the intersection of supply and demand.

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Are Private Digital Sales The Future of Customer Experience Bliss?

Perficient Digital Transformation

In case you forgot, last year and the previous year offered tough times for retailers, as the pandemic increased the time it takes to get products from overseas, thus providing a below-average customer experience for folks looking to purchase products either in-store or digitally. . Higher Profitability. Perks, Perks, and Perks.

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Navigating Store Fulfillment Challenges

Perficient Digital Transformation

The introduction and expansion of same-day delivery services have particularly spotlighted the intricate balance between customer expectations and operational feasibilities. Same-day delivery has transitioned from a luxury to a standard expectation, pushing retailers to adapt swiftly.

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