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5 Business Benefits of Outsourcing Inbound Call Center Services

Magellan Solutions

Businesses are looking into efficient solutions that reduce costs and improve customer service while allowing companies to be flexible. Cost Savings It costs a lot of money to operate in-house call centers. Infrastructure costs, such as staffing, training, and maintenance, can get out of hand. The reason?

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BPO Business Models: 3 Must-Know Facts

Pure Moderation

Doing so gives clients better flexibility and versatility. Sectors often affected by seasonal changes in demand include retail and e-Commerce. Retail companies must plan for such upticks and plan their production and inventories accordingly. A BPO model is typically based on the client’s goals, needs, budget, and location.

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Monolith vs. Microservices: Which is Right for You?

Perficient Digital Transformation

Over the next two decades, Amazon and other retailers have gone through many shifts in business, and the most recent is a shift to a more microservice-based architecture. Like Amazon, many retailers started with, and continue to use, a monolithic approach, where the entire application was built as a single unit.

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Hybrid cloud examples, applications and use cases

IBM Services

By creating an agile, flexible and scalable computing environment, hybrid cloud offers valuable use cases for businesses to accelerate growth and gain a competitive advantage. Compared to launching a testing environment in a private cloud, a dev/test approach in a public cloud offers cost-savings, flexibility and faster time to market.

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Kubernetes Multi-Cluster Management – Part 3

Perficient Digital Transformation

The organization is a large retailer with thousands of locations all over the US. This gives your teams flexibility to decide when they’re ready to upgrade their cluster configuration to get into compliance. Another potential issue is ingress networking for the retail locations to allow the hub to push things out to the spoke.

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ManagePlus—your journey before, with and beyond RISE with SAP

IBM Services

System consolidation You want to reduce the solution footprint and by doing so, reduce infrastructure cost and help shift toward a single source of truth across different components. IT Ops issues You don’t want to deal with the challenges in managing multiple vendors and SLAs.