Premier BPO

SEPTEMBER 8, 2023

Join us at this year’s Fall SOCAP event for a dynamic experience filled with expert insights, community summits, networking opportunities, and transformative tips from industry pros and trailblazers. Insights into Nicole’s framework for leaders to confidently engage in brave conversations.

Co-Sourcing 52

Co-Sourcing BPO Retail Advisory 52

IBM Services

FEBRUARY 12, 2024

For example, McKinsey found that 50% of consumers reported they would switch brands if their preferred brand was unavailable due to shortages. Look at Amazon, which started with books and moved into virtually everything else. Brand loyalty, already on the wane, became even weaker due to the pandemic. Customer needs changed.

E-Commerce 100

E-Commerce Retail Manufacturing Analytics 100

IBM Business Partners

JUNE 23, 2023

To accelerate speed-to-market, grow the business with new innovative products and services, gain new and deeper risk insights, and improve customer experience, most companies are also emphasizing digital transformation. How is the insurance industry addressing these challenges ? There are three recurring themes that we see most often: 1.

Insurance 61

Insurance Administrative Right-Sizing Automation 61

Raya Contact Center

MARCH 10, 2022

According to research from Mckinsey, personalization most often drives 10 to 15 percent revenue lift (with company-specific lift spanning 5 to 25 percent, driven by sector and ability to execute). Whether booking makeovers and consultations or using the “in-store companion,” their app does it all. Well, the numbers don’t lie.

E-Commerce 98

E-Commerce Retail Analytics Research 98

Globalization Partners

OCTOBER 27, 2022

Key features: Screen and camera recording to make communication quick and easy. A McKinsey report showed that employees who feel included in more detailed communication are nearly five times more likely to report increased productivity. Key features: Let’s people schedule meetings on your website. million a year?for

Collaborations 52

Collaborations Payroll Finance Software 52

Raya Contact Center

FEBRUARY 17, 2022

According to research from Mckinsey, personalization most often drives 10 to 15 percent revenue lift (with company-specific lift spanning 5 to 25 percent, driven by sector and ability to execute). Whether booking makeovers and consultations or using the “in-store companion,” their app does it all. Well, the numbers don’t lie.

E-Commerce 52

E-Commerce Retail Analytics Research 52

3Pillar Global

APRIL 20, 2021

Business performance metrics focus on measuring things like revenue, customer lifetime value, bookings, expenses, etc.— Feature sentiment. According to a recent McKinsey report , executives are increasingly finding that CX surveys are failing to support their actual CX needs. Business Performance. Customer Satisfaction.

Software 40

Software Sales Out-Tasking Marketing 40