Raya Contact Center

FEBRUARY 24, 2022

RAYA CX has won the gold award for Digital Transformation Strategy at the Gulf Customer Experience Awards (GCXA) 2022. This award further solidifies RCX’s journey towards digital transformation, technology enablement, and employee engagement. About RAYA CX. RCX provides its services in over 15 languages.

E-Commerce 98

E-Commerce Business Process Outsourcing Retail Insurance 98

Everest Group

SEPTEMBER 13, 2022

Top Customer Experience Management (CXM) Services in EMEA The Customer Experience Management (CXM) market in Europe, the Middle East, and Africa (EMEA) grew at an unprecedented pace in 2021. LEARN MORE ABOUT Customer Experience Management (CXM) in EMEA – Service Provider Landscape with PEAK Matrix® Assessment 2022. Our Thinking.

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Management Service Research Analytics 52

TTEC

JUNE 24, 2022

Image: Type: Podcast Episodes Podcast Embed Code: The CX POD - Europe · Episode 22: Realising a partner strategy and building a full ecosystem CX service partner. Building great CX today needs the orchestration of many skills, services, and tools into a complete solution. Production/ Sound Engineer: Alex Diaz - th3cult.co.uk.

Service 52

Service Engineering 52

Everest Group

DECEMBER 30, 2022

Top Customer Experience Management (CXM) Services in EMEA The Customer Experience Management (CXM) market in Europe, the Middle East, and Africa (EMEA) grew at an unprecedented pace in 2021. LEARN MORE ABOUT Customer Experience Management (CXM) in EMEA – Service Provider Landscape with PEAK Matrix® Assessment 2022. Our Thinking.

Management 52

Management Service Research Outsourcing 52

Everest Group

DECEMBER 30, 2022

Top Customer Experience Management (CXM) Services in EMEA The Customer Experience Management (CXM) market in Europe, the Middle East, and Africa (EMEA) grew at an unprecedented pace in 2021. LEARN MORE ABOUT Customer Experience Management (CXM) in EMEA – Service Provider Landscape with PEAK Matrix® Assessment 2022. Our Thinking.

Management 52

Management Service Research Outsourcing 52

Perficient Digital Transformation

AUGUST 4, 2023

In today’s rapidly advancing technology landscape, businesses face a profound revolution in operations, customer interactions, and innovative endeavors. Partnering with the right digital transformation service provider is vital to thrive in this digital age.

Service 98

Service Right-Sizing Research Healthcare 98

Raya Contact Center

AUGUST 15, 2022

Our webinar Humanizing Technology to Drive the Future of Retail touched on many crucial points and featured #ecommerce and CX experts Bernadette Ziadeh, Group Customer Care Director at Chalhoub Group along with #CX experts Sam Hanna, CRO at RAYA CX, Rami Sweis, CEO at Gulf CX, and tech expert Adam Rathbone, Consultant EMEA at LivePerson.

E-Commerce 98

E-Commerce Retail Sales Management 98

TTEC

JUNE 10, 2022

Image: Type: Podcast Episodes Podcast Embed Code: The CX POD - Europe · Episode #21: CXaaS Delivers A Potent Mix Of Talent, Transformation, And Technology HTML Override Type: Content Enable Social: Tags: Customer Experience Strategy Topics: Customer Experience Strategy Digital Transformation Consulting.

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Raya Contact Center

SEPTEMBER 6, 2021

With its most recent acquisition and expansion to North America, Raya CX appoints Sam Hanna as Chief Revenue Officer. Raya CX has been an established outsourced CX provider serving EMEA for the past 20 years. I am thrilled about joining Raya CX. Ahmed Refky , CEO Raya CX. About Raya CX.

E-Commerce 52

E-Commerce Business Process Outsourcing Offshoring Customer Support 52

Hyland

JUNE 2, 2022

What you need to know: Organizational resilience is table stakes these days, and Tim Hood , Hyland’s VP of EMEA and APAC, details for Enterprise Talk how many businesses are turning to hyperautomation to build that resilience and, in some cases, overcome the ongoing hiring crisis. Connecting CX and EX. Digital records done right.

Insurance 52

Insurance Out-Tasking Managed Services Government 52

Everest Group

MAY 10, 2022

Africa has been part of the sourcing strategy of numerous Information Technology (IT) and BPS leaders in the Europe, Middle East, and Africa (EMEA) region for quite some time. The High Level Panel on Innovation and Emerging Technologies (APET) encourages AU Member States to implement STEM education regionally.

Service 52

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