The Hackett Group

FEBRUARY 15, 2024

The C2C Receivables Creation Digital World Class Matrix research focused on the processes of credit management, order management, and customer billing/electronic invoice presentment and payment processes (EIPP). Another seven companies were named as “Challengers”: Bectran, Billtrust, Esker, SAP, Serrala, Sidetrade and Oracle.

Research 59

Research Software Order Management Advisory 59

IBM Business Partners

JUNE 30, 2023

Earn loyalty with elevated options Customer loyalty these days isn’t a given, but retailers and brands can gain it by offering elevated shopping experiences that provide value, including fulfillment options, promises for delivery, and flexible returns.

Retail 65

Retail Order Management Streamline Operations Flexibility 65

Perficient Digital Transformation

NOVEMBER 9, 2022

As per Solace, Event-driven architecture (EDA) is a software design pattern in which decoupled applications can asynchronously publish and subscribe to events via an event broker (modern messaging-oriented-middleware). Benefits of Event-Driven Architecture: Flexibility. Check more about Solace from the Solace Official Documentation.

Retail 64

Retail Order Management Reduced Costs Healthcare 64

Magellan Solutions

MARCH 20, 2020

What is an Order Taking Call Center? An order taking call center is a service designed to handle calls and meet the communication needs of customers. Agents take orders, answer inquiries, and provide post-purchase customer service. The following are the functions covered by an order taking service: Taking order by phone.

Call Center 52

Call Center BPO Outsourcing Customer Service 52

IBM Services

MARCH 20, 2023

To help businesses thrive in this customer-driven landscape, IBM® and Adobe continue to elevate their 20-plus-year partnership, bringing together innovation, technology and design to digitally reinvent modern businesses. Recently Adobe named IBM its International Delivery Quality Partner of the Year for the third year in a row.

E-Commerce 57

E-Commerce Flexibility Collaborations Order Management 57

Capgemini

OCTOBER 6, 2023

The steps organizations could typically take are as follows: Identify high-value data – designing services and processes to foster insights and automate processes effectively. An intelligent and unified approach can reduce costs, increase revenue, improve compliance, and release cash.

Analytics 52

Analytics Reduced Costs Automation Pharmaceuticals 52