Zinnov
OCTOBER 20, 2023
” – Peter Drucker In the 1980s, Shared Service Centers (SSCs) and third-party Independent Software Vendors (ISVs) significantly changed how American organizations managed essential functions by providing access to global talent. This evolving landscape prompts a re-evaluation of how services can be optimally delivered.
Influx
OCTOBER 3, 2023
Looking for 24/7 customer support solutions? Get a quote → Providing 24-hour customer service is an exciting challenge. It usually indicates that your company is growing or that you’re taking on larger customers. Should my business deliver 24/7 customer support? Learn more about how it works !
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Magellan Solutions
NOVEMBER 7, 2023
Pharmaceutical companies outsource some of their drug development services to CROs to speed up the drug discovery process and to reduce the enormous costs of extensive medical research. When You Need Multilingual Support An essential aspect of effective customer support is delivering clear and concise customer messages.
Automation Anywhere
MAY 26, 2022
Additionally, automation and process improvement initiatives can move from changes to pockets of the business and expand to full departments, shared services, and centers of excellence to have the greatest effect on the company’s largest strategic transformation initiatives.
Magellan Solutions
MAY 23, 2021
The shared services allow BPO companies to be more flexible when it comes to accepting outsourcing companies. The shared service model is a very popular business strategy in all industries. In fact, 90% of outsourcing companies prefer to have this kind of model rather than the dedicated service. 20 per hour.
Magellan Solutions
JULY 14, 2021
This is a plus especially when the customer base is from across the world. . Filipino agents are preferred to perform inbound customer support services due to the following innate skills. Filipino agents are able to interpret customer problems. Customers have specific needs. Knowledge Retention.
Zinnov
OCTOBER 26, 2023
Setting up Global Capability Centers (GCCs): The Go-to De-risking Strategy for Businesses GCCs can handle a wide range of functions, including IT Services, Finance & Accounting, Human Resources, Research & Development, Customer Support, and more. But, how exactly do GCCs help in de-risking businesses?
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