Zinnov

OCTOBER 20, 2023

” – Peter Drucker In the 1980s, Shared Service Centers (SSCs) and third-party Independent Software Vendors (ISVs) significantly changed how American organizations managed essential functions by providing access to global talent. This evolving landscape prompts a re-evaluation of how services can be optimally delivered.

Shared Services 52

Shared Services Global Business Services Service E-Commerce 52

Magellan Solutions

MAY 3, 2022

The telecommunications and technology sector is one of the primary users of various call center services. The common services utilized by companies under this industry are customer support and tech support. Offshored roles include information technology and customer support. Bank of America.

Call Center 81

Call Center Outsourcing Offshoring Banking 81

Magellan Solutions

MAY 23, 2021

5 Reasons Why Shared Inbound Call Center Services Are Excellent for SMEs. Having your own inbound call center services provide tons of benefits for your company. That is why more than 60% of US companies are outsourcing their services to offshore countries. SHARED SERVICE AGENT INDICATOR. 20 per hour.

Call Center 52

Call Center Service Shared Services BPO 52

Magellan Solutions

MAY 6, 2020

The telecommunications and technology sector is one of the primary users of various call center services. The common services utilized by companies under this industry are customer support and tech support. Offshored roles include information technology and customer support. Bank of America.

Call Center 52

Call Center Outsourcing Offshoring Banking 52

Zinnov

OCTOBER 26, 2023

GCCs, which were previously known as Global In-house Centers (GICs) or Global Captive Centers, are a strategic initiative where companies set up dedicated units in a different location, often offshore from the headquarters location, to handle specific business functions. But, how exactly do GCCs help in de-risking businesses?

Flexibility 52

Flexibility Global Business Services Finance Regulations 52

Magellan Solutions

MARCH 4, 2020

It decided to offshore its back-office operations to India. This company entrusts its customer service to some companies in India and the Philippines. This is to provide their clients access to reliable 24/7 customer support. Phone, email, and live chat support services are among primary services. .

Outsourcing 64

Outsourcing Call Center E-Commerce BPO 64