Customer Service, Out-Tasking and Shared Services

Shared Service Center: Why the Philippines Is the Best Option?

Magellan Solutions

MARCH 5, 2023

Filipinos have earned a spot for providing excellent BPO services. No wonder western countries like the United States and Australia chose to outsource customer services and technical support to them. Besides BPO, the Philippines is the best option for shared services. What Is a Shared Service Center?

Shared Services

Shared Services Service BPO Business Process Outsourcing

Healthcare Shared Services: Will It Be Beneficial To Your Medical Center?

Magellan Solutions

JULY 13, 2022

Healthcare Shared Services for your Medical Center. Healthcare Shared Services – What You Need To Know. Shared services is not a concept for some, as the practice is being applied to many businesses, especially in small and medium sized enterprises (SMEs) , where saving money and time is of the essence. .

Shared Services

Shared Services Healthcare Service BPO

When Do You Need to Outsource a Call Center

Magellan Solutions

NOVEMBER 7, 2023

If you’re wondering if outsourcing is a viable option for your company, check this out! Rapid Business Growth When your business quickly expands, expect to have an increase in customer engagement. With this, it’s essential to prioritize customer service as soon as possible.

Call Center

Call Center Outsourcing Pharmaceuticals Out-Tasking

Accurate eCommerce Data Entry: Fuel Your Online Sales

Magellan Solutions

APRIL 24, 2024

It ensures smooth operations and customer satisfaction. Managing data entry in-house can be a headache, from errors to time-consuming tasks that distract you from growing your business. Even a small error can have a significant impact, causing problems with order fulfillment, inventory management, and the overall customer experience.

Data Entry

Data Entry Sales Inventory Management Streamline Operations

A Comparison Of A BPO Call Center And Shared Call Center

Magellan Solutions

JUNE 22, 2021

BPO call center vs. shared services call center. There has long been an argument between Shared Services and Business Process Outsourcing (BPO). . The services that BPO and shared services providers use are generally to remove manual, operational, and often repetitive tasks from your everyday work.

Call Center

Call Center BPO Shared Services Right-Sizing

Comparing Outsourcing Quotes: 8 Things to Look Out For

Magellan Solutions

MARCH 27, 2023

8 Things to Look Out For Before selecting an outsourcing company, there are a lot of factors to keep an eye out for. You should base your decision on which one offers the finest customer service. A distinguished company will take pride in giving exceptional customer service. Why do Businesses Outsource?

Outsourcing

Outsourcing Business Process Outsourcing Out-Tasking E-Commerce

Virtual Assistants: Ideal for Small Businesses, But Are They Right for Your Growing Enterprise?

NoonDalton

NOVEMBER 27, 2023

Virtual assistants (VAs) have undeniably become a cornerstone in the toolkit of many small businesses, offering a versatile and cost-effective solution for managing a wide array of tasks. Their appeal lies in a blend of cost-effectiveness, flexibility, and the ability to handle a diverse range of tasks.

Administrative

Administrative Out-Tasking Outsourcing Flexibility

5 Reasons Why SMESs Must Have Shared Inbound Call Center Services

Magellan Solutions

MAY 23, 2021

The shared services allow BPO companies to be more flexible when it comes to accepting outsourcing companies. The shared service model is a very popular business strategy in all industries. In fact, 90% of outsourcing companies prefer to have this kind of model rather than the dedicated service.

Call Center

Call Center Service Shared Services BPO

Pros and Cons of Hiring a Seasonal Employee in Retail Call Center Outsourcing

Magellan Solutions

JUNE 14, 2021

Let’s find out: Pros: You can maximize your budget only when you need it. Cons: Seasonal Employees Lackluster Service Quality. That means your seasonal hired employees will not provide a great quality of customer service to your consumers. Well, there are some BPO companies that offer shared service call centers.

Call Center

Call Center Retail Outsourcing BPO

List of Companies That Outsource Call Centers

Magellan Solutions

MAY 3, 2022

In Microsoft’s State of Global Customer Service Report , 95% of respondents named customer service as an important factor in choosing and being loyal to a brand. The management believed that it would help the company in reducing costs while maintaining and enhancing the quality of customer service.

Call Center

Call Center Outsourcing Offshoring Banking

Companies That Outsource Call Center Operations

Magellan Solutions

MAY 6, 2020

In Microsoft’s State of Global Customer Service Report , 95% of respondents named customer service as an important factor in choosing and being loyal to a brand. The management believed that it would help the company in reducing costs while maintaining and enhancing the quality of customer service.

Call Center

Call Center Outsourcing Offshoring Banking

The Basics of BPO For Companies That Outsource To Philippines

Magellan Solutions

MAY 17, 2021

It is the transfer of tasks to an entity outside the organization. Also called an offshore shared service. Fill out the form below and we’ll get started. Listed below are some of our outsourcing models that you may find helpful. Third-Party Outsourcing. Dedicated offshore centers establish a team of local professionals.

BPO

BPO Outsourcing Offshoring Third Party Outsourcing

7 Telemarketing Companies in the Philippines That Will Surely Answer Your Outbound Requirements

Magellan Solutions

JULY 11, 2021

Scanning through a thousand telemarketing companies in the Philippines can be an exhausting task for any SME owner. That’s why we will make your life easier as we will list down the 7 best telemarketing service providers that can ensure your success. Fill out the contact form now! Affiliation. Company Culture. TALK TO US!

Call Center

Call Center BPO Outsourcing Business Process Outsourcing

What’s Included and What’s Not in Call Center Services Pricing (2021)

Magellan Solutions

JUNE 23, 2021

Shared Inbound Services. A shared services center is a paid unit that handles specific company activities like human resources, IT, accounting, and payroll. To improve organization and processing, call centers centralized common tasks from various teams rather than having one for each team. Customer Service Manage.

Call Center

Call Center Service Outsourcing Customer Service

Global Sourcing Brief

Shared Service Center: Why the Philippines Is the Best Option?

Healthcare Shared Services: Will It Be Beneficial To Your Medical Center?

Trending Sources

When Do You Need to Outsource a Call Center

Accurate eCommerce Data Entry: Fuel Your Online Sales

A Comparison Of A BPO Call Center And Shared Call Center

Comparing Outsourcing Quotes: 8 Things to Look Out For

Virtual Assistants: Ideal for Small Businesses, But Are They Right for Your Growing Enterprise?

5 Reasons Why SMESs Must Have Shared Inbound Call Center Services

Pros and Cons of Hiring a Seasonal Employee in Retail Call Center Outsourcing

List of Companies That Outsource Call Centers

Companies That Outsource Call Center Operations

The Basics of BPO For Companies That Outsource To Philippines

7 Telemarketing Companies in the Philippines That Will Surely Answer Your Outbound Requirements

What’s Included and What’s Not in Call Center Services Pricing (2021)

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