NoonDalton

NOVEMBER 13, 2023

In recent years, Artificial Intelligence (AI) has rapidly emerged as a transformative force across various industries, reshaping the way businesses operate and interact with their customers. Quality Assurance: AI tools are employed to monitor and evaluate the quality of work in outsourcing operations.

Outsourcing 52

Outsourcing Jobbing Collaborations Automation 52

Everest Group

SEPTEMBER 14, 2023

Cape Town showcases a remarkable collaborative spirit between the local government and operators, driving strategic projects that lay the groundwork for future growth and success in the region’s CX services delivery landscape.

Service 69

Service Impact Sourcing Contact Center Outsourcing Government 69

NoonDalton

NOVEMBER 6, 2023

Frontline employees, ranging from healthcare workers to retail associates, face unique challenges when it comes to hybrid work models. They are the backbone of day-to-day operations, and their roles traditionally require a consistent physical presence. Societal changes have further propelled this shift.

Outsourcing 52

Outsourcing Flexibility Retail Jobbing 52

SIG Speaks

JULY 28, 2021

A US-based, vertically integrated global retail and manufacturing company that specializes in a diverse portfolio of lifestyle accessories. This industry powerhouse operates an extensive brand portfolio and a wholesale distribution network across 150 countries and 500 retail locations. THE CUSTOMER. THE PROBLEM. THE SOLUTION.

Co-Sourcing 40

Co-Sourcing Offshoring Right-Sizing Retail 40

Everest Group

MAY 11, 2023

The competition can be further intensified with the entry of players like Walmart and Amazon expanding their retail clinic presence Greater revenue dip : A recession leads to an increase in uninsured patients which negatively affects hospitals’ revenue streams.

Healthcare 52

Healthcare Analytics Outsourcing Insurance 52

Magellan Solutions

JULY 5, 2021

Collaborative Effort. As such, they could offer outsourcing services from companies in all regions. They use the diversity of their employees as an advantage for their outsourcing operations. Why You Might Want to Outsource with Them? Customer-based Organization. Goal-Oriented. Travel and Tourism. Automotive.

Call Center 40

Call Center BPO Outsourcing Customer Service 40