capabilities operations our-insights the-state-of-customer-care-in-2022 
Perficient Digital Transformation
MAY 15, 2023
Analyst Day is an opportunity for Adobe partners to chat with research analysts and share insights on Adobe’s partner ecosystem. Services companies — particularly those with strong business consulting capabilities — are key influencers and stakeholders when Adobe customers are considering, planning, and executing transformation programs.
Magellan Solutions
JANUARY 17, 2024
This shows the growing demand for business process outsourcing (BPO) services and their potential to completely transform the way businesses operate. This integration can improve operational effectiveness, resulting in more advanced services and lower customer costs. trillion in 2024.
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The Hackett Group
OCTOBER 5, 2023
The 2023 Digital Award winners and their win categories are: Bosch Service Solutions GmbH (Contact-to-Resolution); DBS Bank Ltd (Technology Function Operations); F. Hoffmann-La Roche Ltd., IBM, MTN Group and Sanofi Recognized for Their Cutting-Edge Digital Transformation Achievements Miami, FL — October 5, 2023 — The Hackett Group , Inc.
Everest Group
MAY 11, 2023
As we covered in our last blog, healthcare payers , particularly commercially-focused enterprises, have to brace for the impending economic downturn. The first half of the fiscal year 2022 was one of the most challenging times for hospitals in the US as they faced months of high-magnitude negative operating margins (Fig.
Everest Group
MARCH 13, 2023
This stability is primarily because impacted employees either opt for subsidized government programs or forego medical care, as applicable, pushing the healthcare cost to the future. Wall Street predicts that the probability of a global recession in 2023 is 61%, well above the stable benchmarks. million members over the next 18 months.
Magellan Solutions
MARCH 27, 2023
You should base your decision on which one offers the finest customer service. A distinguished company will take pride in giving exceptional customer service. 8 Things to Look Out For Before selecting an outsourcing company, there are a lot of factors to keep an eye out for. Why do Businesses Outsource?
Premier BPO
JANUARY 3, 2022
COVID-19 has impacted more of our lives than we realize today; from health, family, to work, its long-term effects have revolutionized traditional approaches to each aforementioned. How can your firm possibly function in this day and age if you cannot get people to stay and work? THE GREAT RESIGNATION IS HERE AND IT’S REAL.
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