Magellan Solutions

MAY 6, 2024

Did you know that 24% of small businesses outsource to improve efficiency ? You’re probably curious about the different types of outsourcing that can benefit your company. From boosting productivity to reducing expenses, outsourcing has become a popular tool for improving operations. Don’t worry!

Outsourcing 97

Outsourcing Offshoring Nearshoring Human Resources 97

Magellan Solutions

MARCH 13, 2024

Did you know companies embrace offshoring and outsourcing to improve efficiency and cut costs? However, when it comes to the offshoring vs outsourcing debate, it’s crucial to understand the distinction between these two approaches and decide which best aligns with your business’s needs. What is Outsourcing?

Offshoring 105

Offshoring Outsourcing Out-Tasking Labor Costs 105

Magellan Solutions

OCTOBER 26, 2021

These are the pros and cons of outsourced technical support that you should know. In the modern business landscape, outsourced technical support is a necessity. Nowadays, IT outsourcing often involves the following: Software development, . Application design, development and maintenance. Cost savings.

Outsourcing 52

Outsourcing IT Outsourcing E-Commerce Cybersecurity 52

Influx

APRIL 18, 2024

54% of businesses rely on third-party vendors to augment their customer service. Customer support can be a lot to manage in-house. Organizations of all sizes are turning to on-demand support to rapidly scale and deliver world-class experiences at a fraction of the cost.

Customer Support 52

Customer Support Nearshoring BPO Outsourcing 52

31 West

OCTOBER 14, 2022

A help desk system can help grow your business, but not all of them deliver quality service. Some also hire a help desk outsourcing company to ensure cost-efficient quality service. As per Deloitte, 73% of businesses have started integrating automation into their help desk methods.

Software 130

Software Automation Customer Service Efficiency 130

Magellan Solutions

SEPTEMBER 24, 2020

In this article, you’ll find out when exactly should you outsource your inbound call center and how to do it right. When to outsource your inbound call center. The main role of an inbound call center is to provide quality customer service. It connects companies to customers and builds long-lasting business relationships.

Call Center 40

Call Center Outsourcing Out-Tasking Offshoring 40

Magellan Solutions

SEPTEMBER 10, 2019

Outsourcing a call center is a promising idea, especially if you want to lower costs. Once a taboo subject, outsourcing is now the status quo. But there’s more to outsourcing than meets the eye. What Is An Outsourced Call Center? Inconsistent service. And other customer service-related concerns.

Call Center 49

Call Center Outsourcing Contact Center Outsourcing Out-Tasking 49