build-your-team job-roles live-chat-agent 
Pure Moderation
OCTOBER 19, 2022
Support teams receive hundreds of calls daily, ensuring all customer service interactions go as smoothly as possible. And a customer service team can have multiple objectives, depending on which customer service stage they’re on. Often, customer satisfaction is achieved by putting yourself in your customer’s shoes.
Influx
JANUARY 23, 2023
Whether building a customer support team within your organization or restructuring a department, it’s important to establish firm foundations of proven principles. Building a customer support team requires a solid structure to set them up for success. Wondering how to build a customer support team?
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Pure Moderation
AUGUST 18, 2022
After months and months of blood, sweat, and tears, you’ve finally unveiled your new product to the market. But, customers are phoning your business like no tomorrow. No matter how great of a service you’ve come up with or a product you’ve built, it will all be for nought without a dedicated customer support team.
Influx
JUNE 23, 2021
Support as a Service describes an increasingly popular option for companies looking for flexible, scalable support teams available on-demand. More specifically, within the context of customer support, ‘Support as a Service’ is a process that deploys a team of expert-level customer service agents without having to hire internally. .
Pure Moderation
OCTOBER 4, 2021
Outsourcing customer support is not about cutting corners, it’s about fulfilling the needs of your customers in the best possible way. In this post, we will show you how outsourcing your customer support service can help your business to bring customers back for more. Key roles in an outsourced customer support team.
Perficient Digital Transformation
JANUARY 7, 2022
She has more than 25 years of experience building and supporting global safety and regulatory initiatives for pharmaceutical, medical device, animal health, and clinical research organizations (CROs). Kari Blaho-Owens joins Madeline McDermott and Eugene Sefanov for a Microsoft Teams Chat. MM: Where do you live currently?
Magellan Solutions
MAY 30, 2021
There is a higher chance to get your annual profit by offshoring sales people than creating your own. Besides profit, outsourcing sales teams also prevents you from exerting effort in recruitment. Especially if you always need to hire new agents to fill those vacant positions. of their time selling the products.
Expert insights. Personalized for you.
97 
Let's personalize your content