Magellan Solutions

AUGUST 6, 2021

These are the 10 most important services for start-up businesses that BPO Philippines can provide. A few years back, BPO Philippines was just the destination for inbound and outbound call centers. What Admin Function Tasks Your Start-up Business Should Have That BPO Companies in Metro Manila Can Offer?

BPO 52

BPO Service Call Center Accounting 52

Magellan Solutions

JULY 22, 2021

Why do many hospitals and clinics prefer the Philippines to outsource medical billing tasks? But unlike other BPO functions, any outsourced medical-related tasks require special qualifications. For example, around 200,000 of Filipino registered nurses are currently working in non-hospital jobs like the BPO sector.

BPO 52

BPO Outsourcing Call Center Service 52

Magellan Solutions

MAY 5, 2021

How Telecom BPO Services Maximizes Productivity? The telecom BPO services provide a lot of advantages to various industries. It allows them to be more flexible with their business. With this in mind, how exactly telecom BPO services affect different business aspects? It’s been around since the late 1800s.

BPO 52

BPO Service Sales Out-Tasking 52

Magellan Solutions

AUGUST 13, 2021

Many call center companies in BPO Philippines focus on improving the skills of their agents this 2021. There are several ways on how BPO Philippines improve the quality of their service of their business partners. BPO Companies in Metro Manila Continues to Improve Their Decision Making Skills.

BPO 52

BPO Call Center Outsourcing Customer Service 52

Magellan Solutions

JUNE 15, 2021

While pricing and services are important factors, you should also consider the attrition or turnover rate of the BPO company. This will give you an idea how long an agent can work for your business. Here’s the average attrition rate of the BPO industry in the past decade: Year. Average Attrition Rate for the BPO Industry.

Customer Service 52

Customer Service BPO Outsourcing Call Center 52

Magellan Solutions

APRIL 22, 2024

Inappropriate content such as hate speech, graphic violence, and adult content ought to be filtered, keeping users out of harm’s way. Magellan Solutions, a leading BPO company, emphasizes the need for flexibility and adaptability to overcome these challenges. contact-form-7] Magellan Solutions - Call Center | BPO | KPO | Outsourcing

BPO 52

BPO Out-Tasking Call Center Automation 52

Influx

APRIL 18, 2024

Jump ahead: Influx Helpware Ascensos SkyCom RPM BPO Essential considerations for outsourcing SaaS customer support SaaS customer service outsourcing The 5 best SaaS customer support companies 1. Helpware’s vision is to deliver relentless consumer empowerment and experience interactions through API and integration-enabled human task services.

Customer Support 52

Customer Support Nearshoring BPO Outsourcing 52

Magellan Solutions

MARCH 13, 2024

However, when it comes to the offshoring vs outsourcing debate, it’s crucial to understand the distinction between these two approaches and decide which best aligns with your business’s needs. Delegating tasks to external parties can significantly impact your business. What is Offshoring? What is Outsourcing?

Offshoring 105

Offshoring Outsourcing Out-Tasking Labor Costs 105

Magellan Solutions

APRIL 9, 2024

Imagine having the freedom to focus on your core creative pursuits while a team of skilled professionals handles the intricate photo editing task. Trust us to bring your vision to life and help your brand stand out in a crowded visual landscape. Following a well-defined process is critical to maximizing your outsourcing experience.

Outsourcing 52

Outsourcing Out-Tasking Collaborations Research 52

Magellan Solutions

JULY 4, 2021

Average handling time (AHT) has been one of the most important metrics to measure in the call center industry. Many industries strictly implement a low AHT for their agents so they can answer as many calls as possible on their shift. . Besides that, the average AHT for any call center should be at least 6 minutes.

Customer Service 52

Customer Service Outsourcing Call Center Service 52

Magellan Solutions

JULY 6, 2022

These are the 10 most important services for start-up businesses that BPO Philippines can provide. A few years back, BPO Philippines was just the destination for inbound and outbound call centers. What Admin Function Tasks Your Start-up Business Should Have That BPO Companies Can Offer?

BPO 40

BPO Service Call Center Accounting 40

Magellan Solutions

JULY 11, 2021

Scanning through a thousand telemarketing companies in the Philippines can be an exhausting task for any SME owner. Before we start, here are some of the factors we consider in order to qualify that a telemarketing call center Philippines is one of the best for SMEs: Affordability. Exxpert Communications Inc.

Call Center 52

Call Center BPO Outsourcing Business Process Outsourcing 52

Magellan Solutions

DECEMBER 5, 2019

Companies that outsource to Philippines benefit from its wide range of call center and back office services. With over 800 BPO companies, around 1.5 Because of its best value services, it does not only cater to small businesses and startups but even to the key players in the industry. AXA Insurance. AccorHotels.

Outsourcing 59

Outsourcing Call Center BPO Offshoring 59

Magellan Solutions

APRIL 15, 2021

Several big corporations rely a lot on BPO companies. They made a great fortune out of the contact support service. A lousy contact support team will pull your business down. Furthermore, a great BPO company will add more leverage for your business. There are only a few BPO companies for SMEs.

Customer Service 52

Customer Service Outsourcing Service Call Center 52

Magellan Solutions

MAY 11, 2021

They can provide quality call center agents to attend with the request at an affordable price. You can easily sort out all the requests and process them immediately. On top of that, these call center agents can work for your lending company 24 7. The BPO company can assist you in your human resource task.

Outsourcing 52

Outsourcing BPO Call Center Banking 52

Magellan Solutions

JULY 17, 2021

Below are some of the tasks and responsibilities of an insurer: Reviewing claim submissions. Aside from these tasks, insurance agents are also responsible with collecting insurance debt from their existing customers. . So, what difference can an insurance outsourcing company make for your business? Loan Processing Call Center.

Insurance 52

Insurance Outsourcing Call Center BPO 52

Magellan Solutions

APRIL 16, 2024

Simply put, it’s hiring an external agency or team to design, develop, and manage your company’s website. Instead of handling this task in-house, you outsource it to experts specializing in creating killer websites. Cost-Effective It is undoubtedly a sweet deal for businesses of all sizes. Contact us today!

Design 52

Design Outsourcing Right-Sizing Out-Tasking 52

Magellan Solutions

JULY 15, 2021

Businesses all over the world prefer a performance based appointment setting as BPO companies would need to show results first before you pay them. This is an important detail for many SMEs now as only 2% of cold calls result in an appointment. . Company’s Background.

Call Center 40

Call Center Sales BPO Outsourcing 40

Magellan Solutions

JUNE 17, 2021

When it comes to Transcription Services Brisbanes , to win more customers you need to stand out. It is called outsourcing. Switching between tasks eats up a lot of time and makes you less productive. Keep in mind that transcription can be a time-consuming task. Opportunities to Focus on Other Business Activities.

Outsourcing 52

Outsourcing Service BPO Out-Tasking 52

Magellan Solutions

MAY 30, 2021

Outsourcing these tasks will help your team focus on core business functions. Some would just like to hire agents that will assist customers calling their business. BPO companies have several software that generates customers’ data. Call center companies have dedicated trainers for their sales outsourcing service.

Sales 52

Sales Outsourcing Call Center BPO 52

Magellan Solutions

JUNE 12, 2021

A business with a 10% market share or below has an expected return of investment (ROI) of about 9%. Meanwhile, there’s an expected ROI of 30% for businesses with more than 40% market share. BPO companies have different business models to run your business smoothly. . Lack of Knowledge About Information Technology.

Service 52

Service BPO Human Resources Data Entry 52

Magellan Solutions

FEBRUARY 7, 2021

Inbound Telemarketing to Cold Calling: Best Real Estate Lead Generation Outsourcing Strategy. Outsourcing in the real estate industry has become a trend for business development. However, there are other tasks that agents can do. Inbound telemarketing is where a customer initiates the call to the business.

Outsourcing 52

Outsourcing Call Center Sales Out-Tasking 52

Magellan Solutions

MARCH 8, 2021

This is applicable for complex tasks such as accounting. . If you are one of them, you must know the ABCs of this smart business strategy. When you choose to outsource your accounting tasks, you do not pass it up to anyone. College education level is a hiring need for the BPO industry in the country.

Insurance 52

Insurance Accounting Outsourcing Out-Tasking 52

Magellan Solutions

FEBRUARY 26, 2022

While anyone can hire outsource services, it’s a challenge to find a reliable and proven BPO company as everyone claims to be ‘the best’ or ‘the top’. . This transforms the landscape into a highly competitive business. . Competitiveness Level: The BPO sector in India faced serious challenges due to the pandemic. literacy rate.

Outsourcing 40

Outsourcing BPO Government Global Outsourcing 40

Magellan Solutions

JULY 8, 2021

Pay per call lead generation services are done in two ways : Cold Calling and Warm Calling. Cold calling is making contact with potential customers to convert a sale. Whereas, warm calling is reaching out to customers who show interest in the product or services you are selling. Direct Sales.

Sales 52

Sales BPO Customer Service Call Center 52

Magellan Solutions

JUNE 21, 2021

One of many reasons why a call center service provider becomes successful is their use of a cloud-based platform. 60% of call center service provider are more interested in improving their service rather than expanding. . However, some BPO companies include it as part of their package. Cost Effective.

Call Center 52

Call Center Service BPO Outsourcing 52

Magellan Solutions

JUNE 23, 2021

When it comes to Call Center Services Pricing (2021) , there are crucial services that are not yet included. Besides taking in and making calls, there are additional services that can help businesses make a difference in their bottomline. Current Pricing Structure for Outsourced Call Center Services.

Call Center 52

Call Center Service Outsourcing Customer Service 52

Magellan Solutions

OCTOBER 26, 2021

As they no longer have to cover for tasks that they have lack of expertise. . This in turn will improve their efficiency and will maximize their time to do what they do best for your business. . Better overall IT management as it can help your outsourced team to focus on areas where you have out-of-control IT function.

Outsourcing 52

Outsourcing IT Outsourcing E-Commerce Cybersecurity 52

Premier BPO

AUGUST 19, 2021

To help with that, Premier BPO has created our very own collection of Outsourcing terms to help anyone easily converse like an expert. . Below you will find a categorized vocabulary of Outsourcing Terms and general business terminology applied across multiple industries today: Outsourcing Definitions. Call Center.

BPO 52

BPO Outsourcing Offshoring Call Center 52

Magellan Solutions

JUNE 6, 2021

Before dealing with an outsourced phone support provider, you should check what kind of contract they have for your business. Looking for an affordable and quality outsourced phone support provider is a hard task because you need to compare a lot of BPO companies. Let’s check it out: Per Minute Package. Per Agent Package.

Outsourcing 52

Outsourcing Call Center BPO Sales 52

Magellan Solutions

SEPTEMBER 20, 2021

Outsourcing your non-core tasks, for whatever reason, might free up time and money to help you expand your company. Most Fortune 500 companies outsource their processes and tasks to offshore locations. Furthermore, if outsourcing BPOs is a strategic move you consider helpful, how can businesses get the most out of it?

Call Center 52

Call Center Service Outsourcing Out-Tasking 52

Magellan Solutions

MAY 21, 2021

Instead, you are sharing a part of it with a BPO company to yield positive results. What is truly happening in eCommerce Outsourcing is you are sharing the duties that you cannot handle on the hands of someone more fit to accomplish those tasks. Here are eCommerce tasks you can let your BPO partner take in: Service.

Outsourcing 52

Outsourcing BPO Call Center Out-Tasking 52

Magellan Solutions

APRIL 25, 2023

Answering service agents filter and prioritize calls according to your business needs. They take messages when you can’t respond to them, block unwanted sales calls, and connect VIPs as necessary. In that way, your employees can focus on core business tasks without compromising excellent customer service.

Service 93

Service Offshoring Customer Service BPO 93