Everest Group

OCTOBER 26, 2023

Capgemini invited Rita Soni, Everest Group Principal Analyst, Impact Sourcing and Sustainability Research, to speak on a panel about technology companies’ unique role in addressing biodiversity entitled, Data & AI for Climate: Biodiversity Buzz.

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Everest Group

DECEMBER 5, 2023

Read on to learn about the skill requirements needed in the sustainability service market and how to bridge the talent gap. This shift in mindset has fueled the growth of the sustainability services market as organizations increasingly recognize the need to adopt eco-friendly practices.

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Everest Group

MAY 17, 2024

Sustainability Enablement Technology Services In today’s business environment, sustainability has evolved from a mere buzzword to a vital imperative for enterprises across diverse industries. By doing so, businesses can effectively navigate sustainability challenges while driving positive environmental and social impact.

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Everest Group

NOVEMBER 30, 2023

As we stand on the brink of COP28 (November 30 to December 12, 2023), Everest Group’s technology service provider clients and industry leaders are poised to play a pivotal role in advancing the goals set forth by the Paris Agreement. This is a theme prominent not just at an enterprise level, but also at an international level.

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Everest Group

AUGUST 29, 2022

Learn what issues keep customer experience officers ( CXOs) up at night in this blog. While COVID-19 increased demand for CX-related services , it was not the only driver. As a result, greater focus is being put on customer experience (CX) and customer service (CS) leaders to deliver an exceptional experience.

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Everest Group

SEPTEMBER 14, 2023

South Africa has emerged as a stand-out destination for customer experience (CX) services. Discover seven advantages of South Africa and compare its hotspot cities in this blog. Offering a talented workforce, cost-effectiveness, and infrastructure, the nation is attracting the attention of both providers and customers alike.

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Everest Group

JANUARY 16, 2024

Also, see this LinkedIn Live, Pressing Global Issues and Solutions in Tech: Reflections on WEF Davos ’24 , for key takeaways from the WEF annual meeting and major trends in the climate and sustainability tech and services industry that are changing the marketplace in 2024. for a LinkedIn Live conversation on Feb.

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Cybersecurity Impact Sourcing Jobbing Collaborations 64

Everest Group

DECEMBER 2, 2021

While not new concepts to the services industry, the COVID-19 pandemic has increased the number of boardroom discussions on diverse hiring practices, especially with the ongoing talent shortage. Having a diverse workforce can provide numerous benefits, making it the way forward for the Business Process Services (BPS) industry.

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Everest Group

DECEMBER 14, 2021

Here are some examples of how different industries are making a difference: Global Services . Currently, with the “Great Resignation” and talent shortage , many organizations are turning to impact sourcing as a solution to provide an affordable, untapped talent pool. It’s never too late to get involved.

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Everest Group

DECEMBER 14, 2021

Here are some examples of how different industries are making a difference: Global Services . Currently, with the “Great Resignation” and talent shortage , many organizations are turning to impact sourcing as a solution to provide an affordable, untapped talent pool. It’s never too late to get involved.

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Everest Group

NOVEMBER 16, 2022

Global Business Services (GBS) organizations have a big opportunity to champion Environment, Social, and Governance (ESG) in banking and financial services (BFS) institutions. ESG is creating new opportunities for BFS Global Business Services organizations. ESG products and services emerge.

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Everest Group

MARCH 8, 2022

We’ll shed light on how impact sourcing is helping enterprises and service providers mitigate challenges such as high attrition and talent costs and shortages, while supporting the welfare of communities. Our experts will explore: What is impact sourcing? What does the impact sourcing landscape look like?

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Everest Group

MARCH 23, 2022

2021 was a milestone year for Global Business Services (GBS) with most enterprises reporting the model exceeded expectations for global business services solutions and delivery. GBS provided the needed strength and agility to seamlessly supply value without disruption from the pandemic. Action #5 – Obsess Over Employee Experience.

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Everest Group

JUNE 22, 2023

Our speakers will discuss: The CXM industry’s performance in the first half of 2023 The potential impact of next-generation technologies, such as Generative AI, on CXM Major M&A activities in CXM Key considerations for enterprises and service providers in the current market scenario Who should attend?

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Everest Group

OCTOBER 11, 2022

More than nine out of ten Fortune 500 companies use the following three scopes to measure, report, and manage their Greenhouse Gas (GHG) emissions: Scope 1 – your facilities –emissions from fuel sources a company owns and controls. It can include: Expanded production and services to underserved markets.

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Everest Group

MAY 10, 2022

Join this webinar as our experts discuss in detail current sustainability enablement technology services market trends and provide insights on how the market is shaping out. I consent to the use of Personal Data I provide for the provision of information relating to Everest Group's goods and services. Δ Arpita Dwivedi.

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Everest Group

DECEMBER 6, 2022

COP 27 proved to be an instrumental platform for service providers and Big Tech players to engage in sustainability conversations and highlight their contributions towards the planet and its people. With changing geo-political scenarios, Africa will prove to be an attractive opportunity for various investors and service providers.

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Everest Group

NOVEMBER 30, 2022

Service providers who lead in green engineering and can produce significantly more carbon-efficient software have an opportunity to price their sustainable IT services at higher premiums and pioneer this emerging space. Read on to explore more on IT services pricing in today’s ESG-focused marketplace. . Green software.

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Raya Contact Center

FEBRUARY 21, 2024

Its annual Global Outsourcing 100 list is one of the most prominent acknowledgments that recognizes the world’s best outsourcing service providers and advisors. RAYA CX has been the customer experience partner and global services provider for Fortune 1000 companies in North America, Europe, the Middle East, and Africa since 2001.

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Everest Group

SEPTEMBER 20, 2021

Learn more about the scope of services provided by the technology market around sustainability here: ESG tech stack- Everest Group. While voices on the other side may question the real impact and efficacy of ESG efforts by enterprises, we believe it is a little too soon to declare ESG as passe.

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Everest Group

JUNE 21, 2022

Majorel) and Sitel Group® would create a CXM colossus and firmly put the combined entity in the top three providers of these services. Potential growth drivers include: Scale – The combined entity will have a scale of 240,000+ FTEs in 55 countries and 300+ sites, delivering services in more than 70 languages worldwide.

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