Don’t Make Your Black Friday’s CX Notoriously Bad Like Rebecca Black’s “Friday”
Raya Contact Center
NOVEMBER 22, 2021
So, before Black Friday rains upon us make sure your CX experience is optimized for bigger volumes, delivery delays, store queues and so much more. Black Friday requires us all to be well prepared and if not, we run the risk of having a notoriously bad Friday, maybe as bad as Rebecca Black’s “Friday.”. billion in online sales.
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