NoonDalton
MARCH 9, 2022
billion dollars in 2019 , a number that is continually increasing. Offshore BPO. Nearshore BPO. Most people think of offshore outsourcing when they hear the word “outsourcing.” When your firm employs a company based in another country to complete certain tasks, this is known as offshore outsourcing.
Redial
APRIL 6, 2021
It has become clear that customer experience is now the dominating factor in ensuring that businesses stay relevant with their products and services; Microsoft stated in their 2019 survey that 95% of their clients defined customer loyalty through excellent customer experience [1]. Final Thoughts: Living the BPO experience through RedialBPO.
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NoonDalton
FEBRUARY 20, 2023
Offshoring and outsourcing are similar in that both use outside parties to carry out other business-related duties. Offshoring, however, entails hiring a business in another country to carry out the work for them. They let go of hundreds of employees in 2019 in favor of contracting out accounting and financial services.
SourceFit
MAY 27, 2020
And the Philippines was already a top destination for offshore and nearshore healthcare services delivery even before the pandemic. Last November 2019, the IT and Business Process Association of the Philippines (IBPAP) projected a 7.3-10.8 Healthcare services is a promising segment for the next wave of BPO growth.
Everest Group
JULY 8, 2022
While we had doubts over GCC participation in the first-ever hybrid conclave since 2019, the event was a huge success for GCC leaders who enjoyed making and renewing contacts, exchanging learnings and best practices, and sharing fond memories of past gatherings.
Everest Group
MARCH 29, 2023
As illustrated below, overall global equity issuance was stagnant from 2017-2019, while global debt issuance has been steadily rising since 2017. Concerns of market volatility and issuances softening started way before the recent collapse of global banking giants, Silicon Valley Bank (SVB) and Credit Suisse.
Everest Group
MAY 18, 2022
Konecta, acquired by Pacheco together with the company’s management team in 2019, is a leading tech-enabled end-to-end CX BPO player in the Spanish-speaking markets. Headquartered in Milan, it served more than 670 clients in 2021, generating revenue of approximately €980 million.
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