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Turning Good into Great: 10 Reasons to Outsource Customer Service

Mattsen Kumar

Developing Cost Reduction Policies The Deloitte Research Study shows that outsourcing customer service can reduce operational costs by 30% to 60%. It allows businesses to access a team of experienced professionals through contact center outsourcing for a fraction of the cost of hiring full-time employees.

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Attended or Unattended Bots — Which Should You Choose?

Automation Anywhere

Those repetitive, low-level tasks can be done manually, which will probably slow you down and open the door for errors. Or you can select Robotic Process Automation ( RPA software ) bots that can automate tasks. They can automate, streamline, and accelerate tasks, freeing up humans for higher-level work.

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BPM vs. BPO and How RPA Helps Both

Automation Anywhere

As their names imply, both of these processes pertain to completing—and optimizing—core business tasks. BPM is a dedicated series of steps for increasing the efficiency of any repeatable business task such as payroll. What is business process outsourcing? dollars spent around the world. dollars spent around the world.

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5 Signs Your Company Could Benefit from Automation

Metasource

Business process automation (BPA) refers to the use of technology, such as workflow automation, robotic process automation (RPA) and artificial intelligence (AI), to perform repetitive tasks that would otherwise have to be completed by knowledge workers who could be completing higher value work.

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Business process reengineering (BPR) examples

IBM Services

Benefits : 360-degree customer view Increased sales and retention Faster problem resolution Digitizing administrative processes Organizations are increasingly turning to BPR to digitize and automate administrative processes to reduce human errors. In all, agents’ pre-and-post-call workloads were reduced by 30%.

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RPA-as-a-Service: Helping SMBs Ease Into Automation

Automation Anywhere

Automation tools such as Robotic Process Automation (RPA) are helping them achieve those goals. Three-fourths of them ( 75%) are more reliant on RPA compared with their pre-pandemic operations Moving to RPA-as-a-Service Traditional RPA is software that mimics human digital behavior.

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Overcoming the Barriers of RPA Implementation

Automation Anywhere

Robotic Process Automation (RPA) continues to be a top trend. Leverage their bot analytics tools to pull performance data to report out on success. You can also significantly reduce your total cost of ownership (TCO)—and gain many other benefits—by moving your automation to the cloud. between 2020 and 2027.