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Offshore and Nearshore Locations Are Clear Go-to Destinations for GBS Center Setups in CPG-Retail Organizations | Market Insights™

Everest Group

Discover the preferred offshore and nearshore destinations for establishing GBS centers in CPG/Retail organizations.

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2023 GBS Market by the Numbers | Market Insights™

Everest Group

Learn how impactful 2023 has been for the GBS market and what were the specific numbers in offshore/nearshore locations.

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Chazey Partners Expanding Its RPA Team Globally

Chazey Partners

CALIFORNIA– October 2020 – Chazey Partners, a leading management consulting firm specializing in Shared Services , Business Transformation and Robotic Process Automation (RPA) , has been expanding its RPA team globally to meet the increasing demand of the RPA implementation projects.

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Steps to Start a Call Center in Mexico

Intugo

Market studies. Outbound call center in Mexico In outbound call center campaigns, agents make outgoing calls to customers. They are typically assigned to the sales and collections team. They can also focus on the following activities: Telemarketing. Bank collections. Data collection. Generating leads.

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The Current State of Technology in Mexico

Intugo

The Mexican government estimates that the information technology services market amounted to more than 2.15 Mexico is the second most important market in Latin America, only after Brazil, in terms of market value. It should be noted that government spending on IT represents 15% of the total market. billion dollars.