NoonDalton
FEBRUARY 13, 2023
Business process outsourcing, or BPO, is a crucial subject for Global Business Services (GBS), but sadly, it runs the risk of being underappreciated. BPO service providers have risen up the value chain and into many different functions in the previous ten years, including finance, supply chain, HR, and IT.
Everest Group
SEPTEMBER 14, 2023
How current and potential employees view the organization’s brand is critical to business success. Gain insights from our research on best practices by leading Global Business Services (GBS) organizations who have created a superior employer brand perception in this blog.
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Everest Group
NOVEMBER 16, 2022
Global Business Services (GBS) organizations have a big opportunity to champion Environment, Social, and Governance (ESG) in banking and financial services (BFS) institutions. ESG is creating new opportunities for BFS Global Business Services organizations.
AH Anderson Consulting
JANUARY 17, 2017
The business goals typically center on reduced costs, improved customer experience, revenue/margin growth and regulatory compliance. Robotic Process Automation (RPA) uses software that imitates the activity of a person in executing a task within a work process. maybe at its most rapid pace in history! Benefit & Value.
The Hackett Group
FEBRUARY 13, 2024
Many finance leaders also see an opportunity for using Gen AI in business performance support, including amplified analytics, intelligent task automation, conversational agents for service requests and natural language processing for translation of narratives. 6), regulatory compliance (priority No.
Everest Group
AUGUST 25, 2023
Lost in the web of tasks and demands, the art of connection slipped from their hands. Check out Everest Group’s recently published report, State of Play in GBS Change Management , to learn more about change management in GBS. Check out Everest Group’s recently published report to know more about employer branding in GBS.
The Hackett Group
JULY 13, 2021
The core system in Bosch’s Global Business Services unit includes seamless integration of advanced automation, including machine learning, chatbot, AI, RPA, and more. Staff have been able to dedicate significantly more time to negotiation support and other value-added tasks to support the operational business units.
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