Groove Technology

JUNE 4, 2023

uses a single-threaded event loop architecture, which allows it to handle multiple requests simultaneously without blocking the server or slowing down the application. It also supports clustering, allowing developers to distribute the load across multiple processes and cores. Here are some reasons why Node.JS Scalability: Node.JS

Service 130

Service Sourcing Research Efficiency 130

TTEC

APRIL 22, 2022

This means retailers must be ready to offer support at any time, on any channel, in any language. When supporting customers, speed and efficiency are the names of the game. An outsourcer can help you get there by training more contact centre associates faster and more effectively and business processes and customer support.

Retail 52

Retail Outsourcing Out-Tasking Sales 52

TTEC

NOVEMBER 11, 2021

Associates at inbound contact centres handle incoming requests from individuals who need assistance with products and services. While a traditional inbound contact centre that provides support services focuses on call resolution, today’s associates must be versatile across multiple channels such as messaging, chat, email, and social media.

Sales 52

Sales Automation Healthcare Outsourcing 52

TTEC

JANUARY 17, 2022

And in cases where a customer needs or requests to speak to a person, the IVR can route the call quickly and seamlessly to an expert associate. Contact centre associates or agents manage phone, email, live chat, and support tickets for a variety of industries. Contact centre associates are the people that make customer service human.

Nearshoring 52

Nearshoring Automation Customer Service Offshoring 52

TTEC

MARCH 29, 2022

Intelligent automation and robotic process automation (RPA) help free associates from simple, time-consuming tasks to focus on meaningful, high-tier, and often stressful customer requests. But even modern tools can be damaging for the employee and customer experience if used at the wrong place and time. What is RPA?

Automation 52

Automation Robotics Process Automation Out-Tasking Data Entry 52

IBM Services

OCTOBER 11, 2023

Select a Region from the list of supported regions and Select a pricing plan. Step 1: Create an IBM Cloud Event Notifications service instance Log in to your IBM Cloud account. In the IBM Cloud catalog , search Event Notifications > Event Notifications. Provide a Service name. Select a resource group. Click Create.

Sourcing 90

Sourcing Streamline Operations Accounting Service 90

Premier BPO

AUGUST 17, 2021

Thousands of university graduates are available every year to enter the field and as the government promotes such participation by providing many regulations in support of businesses exchanges, it is easier than ever to employ high-quality talent from Pakistan from across the globe. And Premier BPO is the leading BPO company in Pakistan.

Offshoring 98

Offshoring BPO Outsourcing Government 98