Tue.Mar 23, 2021

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Call Center Guidelines

Worldwide Call Centers

Six Call Center Outsourcing Guidelines Call Center Outsourcing can be a great move for your business – or a painful mistake if done incorrectly. Here are some guidelines that will help ensure that outsourcing to an external call center service is successful for your company: 1.) Find A Real Partner When outsourcing to an external […]. The post Call Center Guidelines appeared first on WCC Home.

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Risk Managers Getting Coffee: Episode 1

Risk Guide

Season 1, Episode 1: Alexander Larsen meets with Gregory Irgin in the UAE to share experiences and insights. In this series of Risk Managers Getting Coffee, we’ll be meeting with seven Risk Managers to gain insight into their risk experiences, areas of expertise and to learn more about risk management in the country they work in. In this first episode, Alexander Larsen met Gregory Irgin in the UAE.

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Call Center Rates

Worldwide Call Centers

Warning: Below Market Call Center Rates An International call center agency proposes a rate that is several dollars below every other agency in that country. Sounds great, right?? Not necessarily! Here are the reasons to stay away from any agency that presents a below market call center rate: Loss Leader Some newer International call centers will provide […].

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How to make space for disruptive innovation Disruptive innovations can come up out of nowhere and pass us in a flash. But there is no rule that says disruptive innovation has to come from the outside.

Hyland

Disruptive innovations can come up out of nowhere and pass us in a flash. But there is no rule that says disruptive innovation has to come from the outside. The post How to make space for disruptive innovation <span style='display: block;font-size: 55em;line-height: 1.3em;font-weight: 100;;'>Disruptive innovations can come up out of nowhere and pass us in a flash.

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How to Stay Competitive in the Evolving State of Martech

Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr

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Hiring a Call Center

Worldwide Call Centers

Seven Tips for Hiring a Call Center Agency Outsourcing to a Call Center Agency can be a great move for your business…or a painful mistake if done incorrectly. Therefore, here are some tips to make sure that call center outsourcing is successful for your company: 1.) Get Out In Front – Don’t wait until you need help. Your call […]. The post Hiring a Call Center appeared first on WCC Home.

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HOW COVID-19 Impacted Workforce Management

https://www.hcmworks.com/blog

Workforce management has been recognized as an efficient way to counteract the disruption caused by the COVID-19 pandemic. This past year, companies have had their resilience tested, been forced to adapt to new market circumstances, and restructured the way their employees collaborate. New strategies and business models have helped companies stay afloat, and some of these changes may be more permanent than previously thought.

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Establishing your business in Singapore

UnaTerra

Territory data How to set up payroll in Singapore If. Read more. The post Establishing your business in Singapore appeared first on UnaTerra.

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Defining BPO LPO & KPO

Magellan Solutions

Are business process outsourcing and knowledge process outsourcing one and the same? BPO and KPO are being related to the business activities of an organization. But both are different. BPO refers to Business Processing Outsourcing. Meanwhile, KPO is Knowledge Processing Outsourcing. Its services are a subset of BPO. They are more specialized and knowledge-based than BPO services.

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Can Tracking Employee Ethnicity Data Close the Ethnic Pay Pap?

Immedus

Events in 2020 pushed the conversation around race and ethnicity to the forefront with unprecedented force. While there were many calls to action, one that resonated with many was the call for greater representation in senior management. Disappointed with the pace of change, one group, Change the Race: Ratio , has set targets for greater racial and ethnic diversity at executive levels and argues that the lack of ethnic diversity in business costs the UK £24bn a year in lost GDP.

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