Tue.Jul 20, 2021

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How RPA and Customer Service Data Drive Business Value

Automation Anywhere

You’re sitting on a goldmine of data. It’s data that could help you deliver better customer services, market better to existing customers and prospects, aid in enhancing existing products as well as new product design and development, stay on top of quality, and ultimately improve your business's bottom line by boosting the overall customer experiences.

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Trends to Watch out in Digital Transformation

Neeyamo

Eric Kimberling once said, “Digital Transformation really doesn’t have a lot to do with the digital part of the term but a lot more to do with the latter part, transformation.”. Today, digital transformation is often equated to business transformation, rightly given the circumstances. At the beginning of the COVID-19 pandemic, even organizations that had not followed these footsteps, have immediately resorted to it after realizing the probable business-specific consequences.

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Why International Retailers Should Use Chatbots

Transperfect

Customer service is a key element for retailers and professionals who work in e-commerce teams. Without appropriate resources, companies run the risk of losing loyal customers and negatively effecting brand reputation. For international retailers , offering customer service in the right language adds another layer of complexity—which is where chatbots come in.

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Exploring the Value of Labor in Mexico

Ivemsa

The low cost of labor is one of the key reasons why manufacturing in Mexico has consistently remained a key strategy over the years. When compared to China and the U.S., Mexico maintains the lowest labor rates, while also adhering to a 48-hour work week. The result? Increased production at a lower cost. Mexico labor rates start at $4.13/hour for an entry-level, non-skilled operator position, and go up to $34.61/hour for a production manager role, with varying job titles and salaries in between.

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How to Stay Competitive in the Evolving State of Martech

Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr

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How Philippines Call Center Outsourcing Can Triple Your Business Value

Magellan Solutions

Did you know that Philippines Call Center Outsourcing can increase your company’s value by threefold? Businesses are told time and time again that they will call center outsourcing Philippines is highly advantageous. The Southeast nation of 100 million people stays ahead of the increasingly fierce global competition. . By ensuring that its call center agents receive extensive training in areas such as advanced data analytics, software technology, and machine learning; call centre services

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CDS POV: 2021 Prediction Evaluations & What’s Next

CDS

While 2020 taught everyone that predicting the future is like rolling dice, it also proved the resiliency of many organizations. 2021 can be described as ‘a push to normal.’ As we’ve rounded the midyear turn, wading deeply through pent-up vacation mode, and inching closer to pre-pandemic society, it is time to re-examine 2021 predictions and consider what may be in store for the stretch run that businesses worldwide are anticipating. 1.