The Global Small Business Blog

FEBRUARY 23, 2024

©iStock/CarlosAndreSantos Less than half of companies believe their global business services (GBS) function adds value. This requires GBS organizations to adopt a new mindset —one that goes “Beyond GBS.” Highlights: • “Beyond GBS” organizations strengthen their ownership of end-to-end outcomes. They run GBS like a business in terms of performance, cost, and service levels, and they attract more attention from the C-suite. • They lead digitization initiatives, scale their best practices internall

Global Business Services 191

Global Business Services Service 191

IBM Services

FEBRUARY 23, 2024

Today, people don’t just prefer instant communication; they expect it. Conversational artificial intelligence (AI) leads the charge in breaking down barriers between businesses and their audiences. This class of AI-based tools, including chatbots and virtual assistants, enables seamless, human-like and personalized exchanges. Beyond the simplistic chat bubble of conversational AI lies a complex blend of technologies, with natural language processing (NLP) taking center stage.

Healthcare 107

Healthcare Customer Service Analytics E-Commerce 107

Ivemsa

FEBRUARY 23, 2024

Partnering with a Mexico shelter company is one of the main strategic decisions U.S. manufacturers are considering as they put their eyes toward the future. With the rapid technological evolution across various manufacturing sectors, business leaders want cost-effective ways to ramp up production without sparing quality. Although foreign manufacturers have benefited from Mexico shelter services for decades, many companies are entertaining the idea for the first time.

Service 52

Service Manufacturing Administrative Inventory Management 52

IBM Services

FEBRUARY 23, 2024

The General Data Protection Regulation (GDPR), the European Union’s landmark data privacy law, took effect in 2018. Yet many organizations still struggle to meet compliance requirements, and EU data protection authorities do not hesitate to hand out penalties. Even the world’s biggest businesses are not free from GDPR woes. Irish regulators hit Meta with a EUR 1.2 billion fine in 2023.

Regulations 84

Regulations Right-Sizing Government Automation 84

Advertiser: ZoomInfo

Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr

Marketing

Perficient Digital Transformation

FEBRUARY 23, 2024

Universal design is not just about creating accessible spaces; it’s about crafting experiences that cater to the diverse needs of individuals. At the heart of this philosophy lies a user-centric approach—one that places the preferences, abilities, and feedback of users at the forefront of the design process. This blog post explores the transformative impact of adopting a user-centric approach in the pursuit of universal design.

Design 52

Design Collaborations Efficiency 52

Everest Group

FEBRUARY 23, 2024

Learn how GBS organizations anticipate a 2024 headcount increase, aligning with enterprise expectations and consider the geographical factors involved.

Marketing 52

Marketing Shared Services Global Business Services Sourcing 52

Everest Group

FEBRUARY 23, 2024

Explore how Generative AI is expected to significantly impact GBS organizations' workflows, with examples showcasing its material influence.

Marketing 52

Marketing Shared Services Global Business Services Sourcing 52

Everest Group

FEBRUARY 23, 2024

Discover the reasons for the optimistic yet cautious outlook of GBS organizations for 2024, foreseeing positive business growth.

Marketing 52

Marketing Shared Services Global Business Services Sourcing 52

Everest Group

FEBRUARY 23, 2024

Identify the five service providers in North America that stand out for delivering exceptional value.

Service 40

Service Marketing 40

Everest Group

FEBRUARY 23, 2024

Identify the five service providers in Europe that stand out for delivering exceptional value.

Service 40

Service Marketing 40

Advertiser: G-P

Grow your startup beyond borders and boundaries. Global expansion is the ultimate goal for many startup founders. However, to successfully enter new markets and grow internationally, you need a sound and scalable global recruitment strategy. In this eBook, you’ll discover how you can gain a competitive edge over your business rivals through the latest technology, harnessing global contractors, and using a global employment platform.

Global Hiring