Automation Anywhere

JUNE 30, 2021

IT operations (IT Ops) is the portfolio of processes and services that belong to the IT department within a business. Typically organized as a separate working group within the IT department, IT Ops is responsible for managing and support the basic technology used by the business's employees for quality assurance (QA) of the technology produced by the IT development team and for managing the infrastructure that all the enterprise’s technology requires to operate.

Robotics Process Automation 97

Robotics Process Automation Out-Tasking Automation Software 97

Intelligent Management Inc.

JUNE 30, 2021

There is something about getting a group of people together, whether in a room or at distance, that can lead to time wasting and frustration. Various techniques have been invented to make meetings work, including outlandish methods like getting people to drink a lot of fluid and ending the meeting when someone has to go to the bathroom. This is missing the point.

Out-Tasking 58

Out-Tasking Management 58

Raya Contact Center

JUNE 30, 2021

Low C-SAT scores, plus high Average Response Time and Turn-Around Time (TAT) were hurting a renowned automaker’s CX before approaching RAYA Customer Experience (RAYA CX) for support. The client’s objectives were to continue boosting their growth rate, depending on a more customer-centric approach, create a more intuitive and friendly customer experience, establishing more insightful communication with their customer base.

52

52

Worldwide Call Centers

JUNE 30, 2021

Post-Pandemic Call Center Sales Trends As the economy opens up, consumers and businesses are starting to spend again. While some have suffered real financial hardship over the past year, others have built up a pool of post-pandemic cash. In order to maximize share of sales going forward, businesses need to understand that expectations have changed. […].

Call Center 52

Call Center Sales 52

Advertiser: ZoomInfo

Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr

Marketing

TMS

JUNE 30, 2021

Companies used to rely on traditional advertising campaigns to reach new customers. These days, behavioral targeting is a marketing strategy used by many companies to secure new and current customers. Before the advent of behavioral targeting, it was hard to predict the success of an advertising campaign. Companies would create ads and marketing messages that failed for no apparent reason.

E-Commerce 52

E-Commerce Software Marketing Sales 52

Magellan Solutions

JUNE 30, 2021

Outsourcing Impact Before & After Computers. Outsourcing emerged in the 1950s. But it wasn’t until the 1980s that it began to be seen as an attractive business strategy. The growth of outsourcing in the 1980s was largely driven by the want to focus on core competency. A strategy that was developed in the 1970s. Since then, outsourcing has had a significant and positive impact on businesses.

Customer Service 52

Customer Service Outsourcing Service Customer Support 52

Transparent BPO Outsourcing

JUNE 30, 2021

New Language Reflects Who We Are: Who We Aspire to Be By Scott Newman, CEO Culture is important at Transparent BPO. It governs how we conduct ourselves daily. It dictates our commitment to our clients and to our colleagues around the world. A lot of companies talk about their culture. They have statements on their […]. The post A New Mission Statement: The Same Commitment to Clients and Employees appeared first on Transparent BPO.

BPO 59

BPO Government Customer Service Outsourcing 59

Transperfect

JUNE 30, 2021

A multi-matter repository (MMR) is a processing database that houses electronically stored information (ESI) that is potentially relevant to more than one matter. Sharing and repurposing past work for present and future matters unlocks substantial e-discovery savings and reduces project management burdens—when properly managed. In this article, we’ll discuss how a multi-matter repository can increase e-discovery efficiency in three ways: Reduce the administrative burdens that fall on corporate I

Efficiency 82

Efficiency Administrative Analytics Government 82