Blue Ocean

MARCH 14, 2024

Your organization is ready to find a new contact center outsourcer. We’ve compiled a list of the most helpful outsourcing resources, in order from discovery to launch. Is It Time to Outsource? You’re looking at potential outsourcers to see if it even makes sense. What’s your next step? We’re here to help!

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Sourcing Contact Center Outsourcing Strategic Sourcing Outsourcing 59

Blue Ocean

MARCH 19, 2024

On the Blue Ocean blog, we talk a lot about the process of sourcing a strategic partner for your outsourced customer care program. We know a seamless outsourcing transition is essential for maintaining operational efficiency and customer satisfaction, and you need to go on the transition journey with a team of people you barely know.

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Outsourcing Out-Tasking Collaborations Jobbing 59

Everest Group

SEPTEMBER 14, 2023

Get insights on the CXM industry in Europe in our webinar, Navigating the European CXM Outsourcing Market: Trends and Insights. Durban Durban stands out as a cost-effective contact center destination, offering up to 70% lower operational costs than tier-2 cities in high-cost countries.

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Service Impact Sourcing Contact Center Outsourcing Government 69

Future of Sourcing

JUNE 12, 2018

In the current marketplace, there is simply no way around a multishore contact center delivery model. The reality is that with unemployment rates in key demand markets at near-record lows, the ability to source qualified, motivated talent needs to be done both domestically and in overseas locales. Egyptian BPO 2.0 is a reality.

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BPO Offshoring Nearshoring Contact Center Outsourcing 52

Magellan Solutions

JULY 9, 2021

In today’s digitally disrupted market, traditional revenue sources are becoming more elusive. There are different services provided by call center. What do you get when you outsource inbound call center services ? What do you get when you outsource inbound call center services ? Customer Support Outsourcing.

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Call Center Service BPO Customer Support 52

Blue Ocean

JUNE 26, 2018

Paul’s experience and his insights about the role that note-taking plays in creating “wow” experiences in the hospitality industry translates well into the contact center industry. What are you looking for in a contact center partner? 5 Insights About Sourcing and Developing Strategic Partnerships.

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Customer Service Service Jobbing Contact Center Outsourcing 117