Blue Ocean

MARCH 19, 2024

On the Blue Ocean blog, we talk a lot about the process of sourcing a strategic partner for your outsourced customer care program. We know a seamless outsourcing transition is essential for maintaining operational efficiency and customer satisfaction, and you need to go on the transition journey with a team of people you barely know.

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Outsourcing Out-Tasking Collaborations Jobbing 59

Everest Group

SEPTEMBER 14, 2023

Get insights on the CXM industry in Europe in our webinar, Navigating the European CXM Outsourcing Market: Trends and Insights. Durban Durban stands out as a cost-effective contact center destination, offering up to 70% lower operational costs than tier-2 cities in high-cost countries.

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Service Impact Sourcing Contact Center Outsourcing Government 69

Future of Sourcing

JUNE 12, 2018

In the current marketplace, there is simply no way around a multishore contact center delivery model. The reality is that with unemployment rates in key demand markets at near-record lows, the ability to source qualified, motivated talent needs to be done both domestically and in overseas locales. Egyptian BPO 2.0 is a reality.

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BPO Offshoring Nearshoring Contact Center Outsourcing 52

Blue Ocean

JUNE 26, 2018

If an agent has created a “wow” experience that gets public recognition from a guest, that’s pretty much the definition of a job well done, and we need to recognize and value that. What are you looking for in a contact center partner? 5 Insights About Sourcing and Developing Strategic Partnerships. Let us know today.

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Customer Service Service Jobbing Contact Center Outsourcing 117