Everest Group

SEPTEMBER 14, 2023

With robust telecommunications and widespread internet connectivity, businesses can efficiently run contact center operations Impact sourcing focus: South Africa offers companies a chance to meet impact sourcing goals while remaining cost-effective.

Service 69

Service Impact Sourcing Contact Center Outsourcing Government 69

Blue Ocean

MARCH 19, 2024

On the Blue Ocean blog, we talk a lot about the process of sourcing a strategic partner for your outsourced customer care program. For example, with an MOU in place, the new partner’s talent acquisition team can start work on the agent profile and start building out their skill assessments, job postings, etc.

Outsourcing 59

Outsourcing Out-Tasking Collaborations Jobbing 59

Future of Sourcing

JUNE 12, 2018

In the current marketplace, there is simply no way around a multishore contact center delivery model. The reality is that with unemployment rates in key demand markets at near-record lows, the ability to source qualified, motivated talent needs to be done both domestically and in overseas locales.

BPO 52

BPO Offshoring Nearshoring Contact Center Outsourcing 52

Blue Ocean

JUNE 26, 2018

If an agent has created a “wow” experience that gets public recognition from a guest, that’s pretty much the definition of a job well done, and we need to recognize and value that. What are you looking for in a contact center partner? 5 Insights About Sourcing and Developing Strategic Partnerships. Let us know today.

Customer Service 117

Customer Service Service Jobbing Contact Center Outsourcing 117