Everest Group

SEPTEMBER 14, 2023

Get insights on the CXM industry in Europe in our webinar, Navigating the European CXM Outsourcing Market: Trends and Insights. English is the primary language utilized for BPO services in Cape Town, although there is also a significant Afrikaans-speaking population.

Service 68

Service Impact Sourcing Contact Center Outsourcing Government 68

Future of Sourcing

JUNE 12, 2018

In the current marketplace, there is simply no way around a multishore contact center delivery model. The reality is that with unemployment rates in key demand markets at near-record lows, the ability to source qualified, motivated talent needs to be done both domestically and in overseas locales. Egyptian BPO 2.0

BPO 52

BPO Offshoring Nearshoring Contact Center Outsourcing 52

Magellan Solutions

JULY 9, 2021

In today’s digitally disrupted market, traditional revenue sources are becoming more elusive. There are different services provided by call center. What do you get when you outsource inbound call center services ? What do you get when you outsource inbound call center services ? Customer Support Outsourcing.

Call Center 52

Call Center Service BPO Customer Support 52