Magellan Solutions

JUNE 9, 2021

Know What Makes IP Contact Center Outsourcing Different from Old School Call Center. The Philippine BPO call center has veered away from traditional focus on outgoing and incoming voice calls. Instead now offers IP contact center outsourcing. Traditional call centers are not entirely obsolete.

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Blue Ocean

JUNE 26, 2018

We sat down with Paul to discuss his views on best practices for creating incredible customer service. Do you have a “process” for consistently creating exceptional service experiences? How do metrics and standards play a role in customer service? The Secrets to Successful Customer Service.

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Customer Service Service Jobbing Contact Center Outsourcing 117

Blue Ocean

APRIL 16, 2024

Blue Ocean, a world-leader in customer care solutions, was awarded a Silver Stevie® Award in the “Contact Center Outsourcing Provider of the Year” category at the 18th annual Stevie Awards for Sales & Customer Service. This is Blue Ocean’s fourth Stevie Award. Another judge wrote, “Wow!

Contact Center Outsourcing 59

Contact Center Outsourcing Sales Customer Service Insurance 59

Everest Group

SEPTEMBER 30, 2022

Who is Leading Customer Experience Management (CXM) Services in Europe? The Customer Experience Management (CXM) market in EMEA is booming due to increased demand for outsourcing, as enterprises look to improve the customer experience, balance risk, and save money. LINKEDIN LIVE. September 29, 2022 |. Mark Wootton.

Robotics Process Automation 52

Robotics Process Automation Contact Center Outsourcing Management Service 52

Blue Ocean

MARCH 14, 2024

Your organization is ready to find a new contact center outsourcer. We’ve compiled a list of the most helpful outsourcing resources, in order from discovery to launch. Is It Time to Outsource? What does it really look like to source a strategic partnership with an outsourced customer care provider?

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Sourcing Contact Center Outsourcing Strategic Sourcing Outsourcing 59

Working Solutions Outsourcing

APRIL 23, 2023

Customer service outsourcing has become an increasingly popular strategy for businesses looking to reduce overhead costs and streamline their operations. Recent research conducted by Deloitte shows that outsourcing customer service can result in a 30-60% reduction in operational costs.

Call Center 52

Call Center Reduced Overhead Contact Center Outsourcing Operational Costs 52

Working Solutions Outsourcing

APRIL 23, 2023

Customer service outsourcing has become an increasingly popular strategy for businesses looking to reduce overhead costs and streamline their operations. Recent research conducted by Deloitte shows that outsourcing customer service can result in a 30-60% reduction in operational costs.

Call Center 52

Call Center Reduced Overhead Contact Center Outsourcing Operational Costs 52

Worldwide Call Centers

MARCH 16, 2023

Now ask your customers and they might tell you a lot about the culture based on their interactions with customer support. Luckily, there is always hope—and many times the call center is the best place to start improving your company culture. Here are some quick tips to turn around your culture and your customer experience: 1.

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Call Center Contact Center Outsourcing Customer Service Customer Support 52

Magellan Solutions

JULY 16, 2021

Ever wonder what factors affect the final Telemarketing Services Prices ? In this article, we will look at the seven most critical factors that can affect telemarketing services prices. 7 Important Factors Affecting Telemarketing Services Prices 2021. Determine how much service you’ll need. Level of Experience.

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Service Call Center Contact Center Outsourcing Business Process Outsourcing 52

Worldwide Call Centers

MAY 17, 2023

They must enforce a culture of empowerment within their teams, and they must stand by support agents when they do “color outside the lines” It just takes one piece of negative management feedback for the employee grapevine to get the message that the policy is just lip service or the policy du jour. Empowerment Training.

Customer Support 98

Customer Support Contact Center Outsourcing Call Center Outsourcing 98

Magellan Solutions

JUNE 21, 2016

Looking to have outsourced services soon? Here’s why our clients love outsourced inbound services (and you should, too!). Reducing costs was, and continues to be, the primary reason why companies consider outsourcing. They get high-quality service. They learn how a contact center works.

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Outsourcing Contact Center Outsourcing Service Reduced Costs 56

Magellan Solutions

JULY 9, 2021

What are the different Philippines call center services and how much can you expect them to be? One that’s anchored around the customer and driven by intelligence to deliver exceptional experiences and outcomes. There are different services provided by call center. 24/7 Answering Service. per call. .

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Call Center Service BPO Customer Support 52

Magellan Solutions

JULY 8, 2021

Top Contact Center Outsourcing Companies & The Challenges Faced From The Risks. There’s no doubt that COVID-19 has disrupted call center services outsourcing operations on multiple levels. Challenges Of Contact Center Outsourcing Services And How Magellan Solutions Solve Them.

Call Center 40

Call Center Contact Center Outsourcing Out-Tasking Outsourcing 40

Blue Ocean

JULY 13, 2023

As a result, record numbers of attendees and, consequently, record-high inbound customer service volume were projected for the 2022 championships. In 2021, the championship went forward but with many restrictions. By 2022, fans were starved for action. Blue Ocean was thrilled to partner with our client over the course of this event.

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Outsourcing Customer Service Contact Center Outsourcing Service 92

NoonDalton

OCTOBER 20, 2021

These businesses also require a holistic perspective of how they want their customer service offering to function — and if they are ready to provide the greatest hands-on help to their clients. But how can fast-growth companies benefit from outsourcing? Customer Service Outsourcing.

Outsourcing 98

Outsourcing Nearshoring E-Commerce Supply Chain Management 98

Blue Ocean

FEBRUARY 14, 2024

That’s what has happened in the outsourced contact center space when it comes to SaaS clients — there’s been a metamorphosis from customer service cost center to customer success revenue protection and generation center. Assuming a cost-center mindset.

Outsourcing 59

Outsourcing Right-Sizing Customer Service Collaborations 59

Blue Ocean

MARCH 19, 2024

Usually, we focus on the buying cycle or key decision-making elements to consider, but the fact is, choosing your new strategic partner is just the first step in a long dance together. It’s the implementation piece that keeps new clients up at night, especially when transferring from one customer service outsourcer to another.

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Outsourcing Out-Tasking Collaborations Jobbing 59

Blue Ocean

OCTOBER 4, 2023

Offering your specialty language customers the option to interact with your customer care team via text-only channels can be a pragmatic approach to manage costs and expand your service reach. However, careful consideration of the limitations and potential impact on the customer experience is essential. It’s our thing.

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Customer Support Nearshoring Offshoring Contact Center Outsourcing 103

Intugo

JULY 20, 2023

With the digital transformation and the growing increase in the use of technologies, such as smartphones, companies had to enter this business space and change various processes to continue serving and pleasing their customers. With the digitized world and the ubiquitous presence of smartphones, the contact center in Mexico has emerged.

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Customer Service Automation Service Sales 40

Magellan Solutions

SEPTEMBER 10, 2019

Call center outsourcing is a business activity of subcontracting call center services like customer care and sales-related tasks. A call center provider handles all customer requests from inquiries, bookings to refunds, inbound to outbound, catering to businesses of all shapes and sizes. Save costs.

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Call Center Outsourcing Contact Center Outsourcing Out-Tasking 49

Magellan Solutions

FEBRUARY 4, 2021

BPO industry in the Philippines is the country’s biggest services export sector. As well as an industry leader in contact center outsourcing. The same report cited that 60% of all US companies use BPO services in the Philippines. These contact centers and other outsourcing services.

Call Center 52

Call Center BPO Contact Center Outsourcing Outsourcing 52

Blue Ocean

JUNE 10, 2021

Diversity and inclusion in the contact center is critical for many reasons, but in particular can help companies interface with a diverse customer base in a more authentic and compassionate manner. How Can Contact Center Outsourcing Help?

Outsourcing 52

Outsourcing Contact Center Outsourcing Advisory Cybersecurity 52

Blue Ocean

NOVEMBER 6, 2019

And that beginning is this – PayScale cites an average $13/hour for a customer service rep. Of course, average wages for a contact center worker vary greatly depending on your geographic region, your industry, and your required skills and experiences, which is why Payscale also gives a range of $9 to $19 for the same position.

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Outsourcing Labor Costs Customer Service Call Center 52

Blue Ocean

DECEMBER 15, 2022

We often hear from our readers how helpful our published content is when they are in the decision-making process for partnering with a new contact center outsourcer. We were excited to see that the readers and award committee of the 2022 Customer Contact Central MVP Awards agreed!

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Contact Center Outsourcing Outsourcing Customer Service Service 10

Intugo

AUGUST 15, 2023

These cost savings don’t compromise quality; Mexican call center agents are known for their professionalism, expertise, and dedication to delivering exceptional service. This confluence of cost-effectiveness and operational excellence makes nearshore Mexico desirable for call center outsourcing.

Call Center 52

Call Center Outsourcing Nearshoring E-Commerce 52

Blue Ocean

OCTOBER 17, 2023

The first mainstream mention of ESG as a concept came from the United Nations in 2004 in their report titled “ Who Cares Wins.” The report urged stakeholders to consider environmental, social, and governance factors in their financial processes and investments.

Right-Sizing 59

Right-Sizing Government Manufacturing Outsourcing 59

Blue Ocean

JUNE 17, 2021

For many organizations, in-house customer care feels like the right choice. It keeps you close to your customers and ready to serve them with your exhaustive knowledge of your products or services. Staffing for exceptional service agents represents another pain point for the in-house center.

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Outsourcing Out-Tasking Advisory Nearshoring 59

Blue Ocean

FEBRUARY 17, 2022

In the current landscape of customer service , brands must put themselves in the shoes of their end-users to stay competitive and differentiate themselves. The customer experience reigns, and frontline agents must deliver on customer expectations with reliability and consistency. But what about when crisis hits?

Outsourcing 52

Outsourcing Contact Center Outsourcing Collaborations Customer Service 52

Blue Ocean

JANUARY 31, 2023

In an outsourced environment, your potential partner may be supporting programs as diverse as enterprise tech support and customer service for consumer packaged goods; emergency roadside assistance and insurance claims in-take; loyalty program membership account management and telecom consumer tech troubleshooting.

Call Center 52

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