Blue Ocean

MARCH 14, 2024

Your organization is ready to find a new contact center outsourcer. We’ve compiled a list of the most helpful outsourcing resources, in order from discovery to launch. Is It Time to Outsource? What does it really look like to source a strategic partnership with an outsourced customer care provider?

Sourcing 59

Sourcing Contact Center Outsourcing Strategic Sourcing Outsourcing 59

Everest Group

SEPTEMBER 14, 2023

Cape Town showcases a remarkable collaborative spirit between the local government and operators, driving strategic projects that lay the groundwork for future growth and success in the region’s CX services delivery landscape.

Service 69

Service Impact Sourcing Contact Center Outsourcing Government 69

NoonDalton

OCTOBER 20, 2021

If there is one answer that many business owners and top managers agree on, it is that outsourcing is frequently the best way to handle challenges that are outside of your company’s core capabilities. Many firms are using self-service and e-commerce websites as stand-alone profit centers.

Outsourcing 98

Outsourcing Nearshoring E-Commerce Supply Chain Management 98

Magellan Solutions

JUNE 21, 2016

Outsourcing has been around for a while, and there’s a reason why clients keep coming back. Having served small to medium-sized enterprises since 2005, we’ve collaborated with companies from industries like travel and tourism to healthcare and consumer electronics. Looking to have outsourced services soon?

Outsourcing 56

Outsourcing Contact Center Outsourcing Service Reduced Costs 56

Blue Ocean

MARCH 19, 2024

Trusting in the process, and in your new partner’s ability to achieve that seamless switch, can be tough. In this blog post, we’ll explore how to effectively transition your outsourced customer care program and leverage the benefits of using a collaborative cloud-based project management platform along the way.

Outsourcing 59

Outsourcing Out-Tasking Collaborations Jobbing 59

Blue Ocean

FEBRUARY 22, 2024

Are they articulating a genuine interest in collaborating on future initiatives even before they have won you business? This is an indicator of a company that sees your collaboration as a long-term relationship, not just a transaction. You can typically get a read on a bidder’s enthusiasm from your interactions throughout the process.

Outsourcing 59

Outsourcing Government Sales Collaborations 59

Blue Ocean

FEBRUARY 14, 2024

Listen, learn, share… in other words, collaborate. Assuming a cost-center mindset. The right outsourcer will understand and be experienced with all these metrics and touchpoints throughout the customer lifecycle. They will be able to recommend and collaborate with you in regard to which processes to outsource first.

Outsourcing 59

Outsourcing Right-Sizing Customer Service Collaborations 59