Premier BPO

APRIL 13, 2023

This recap is based on the live stream with Dave Shapiro, a 30-year industry veteran in outsourcing, and chief operating officer at Premier BPO. They may start with a small number of employees, but as quality improves, companies slowly move up the outsourced functions, both in terms of size and complexity. to help them acclimatize.

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Magellan Solutions

DECEMBER 6, 2018

Business process outsourcing (BPO) services, or what we simply know today as outsourcing, has gone a long way since then. Businesses from all industries with varying sizes continue to seek various BPO services to meet the needs that they have difficulty solving on their own. An ocean full of fishes. Time zone differences.

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Premier BPO

MAY 24, 2021

The answer is offshore Outsourcing. Turnover and attrition are top drivers for companies to find alternative solutions, in order to function, irrespective of company size. All the more reason to outsource to offshore locations for access to highly dedicated professionals to become part of your internal team.

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Magellan Solutions

APRIL 16, 2020

Outsourcing can benefit businesses of all industries and sizes, especially during challenging times. For US companies that outsource offshore, one of its greatest benefits is additional support during recessions. In fact, a lot of key industry players are taking advantage of offshore outsourcing. Procter & Gamble.

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Premier BPO

JULY 16, 2021

The global Financial services outsourcing market size was estimated at $130 Billion in 2021 and is projected to grow at a rate of 7.5% To successfully outsource part of your Finance department or service banner, it is imperative to pick the right BPO partner. Fortunly ). Cost-Efficiency.

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Pure Moderation

JULY 7, 2022

Other companies may outsource their customer service personnel to offshore staff. . Also, scouring for and finding the right talent takes trial and error. Much of these activities are often offloaded to skilled workers offshore. You don’t have to worry if the outsourced staff are the right fit for your business.

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Magellan Solutions

JULY 4, 2021

However, when you check the segmented attrition you can see where the problem is: Small-sized call centers: 17%. Medium-sized call centers: 37%. Large-sized call centers: 44%. As you can see, small-sized call centers offer lower attrition rate compared to medium-sized and large-sized contact center providers.

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Magellan Solutions

JUNE 14, 2021

Therefore, the BPO industry is full of workers who speak great English in accents very similar to the US. Many of the youth also have access to top-level education preparing them for the BPO sector. This results in facilitating their entry into the marketplace equipped with the right skill sets to succeed. Neutral Language.

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Magellan Solutions

JUNE 14, 2023

Small and medium-sized enterprises face different challenges in streamlining operations, especially during peak seasons. Cost-effectiveness and flexibility in hiring Hiring offshore VAs reduces overhead costs because you don’t have to pay full-time employees’ salaries and benefits. SMEs only pay for the number of hours VAs work.

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NoonDalton

SEPTEMBER 29, 2021

It’s all about making the right decisions. . The right outsourcing provider can help you save money and resources while keeping your customers happy. Of course, it’s worth noting that there’s no one-size-fits-all outsourcing solution. It is imperative that they provide the right answers at the right time.

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Magellan Solutions

MAY 7, 2020

How should you choose the right ecommerce outsourcing service provider? Disaster preparedness: you are more likely to maximize this advantage through offshore outsourcing. If disaster strikes your area, the operations you outsourced to an offshore partner will go on. What are the most important elements in an ecommerce business?

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Magellan Solutions

MARCH 5, 2023

One way companies streamline their operations and reduce costs is by outsourcing non-core tasks like customer service and technical support to offshore call centers through business process outsourcing and shared services. A business must resolve the problem right in the first interaction. What Is a Service Level Agreement?

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Magellan Solutions

OCTOBER 28, 2021

In addition to that, BPO companies that provide this type of services are well-equipped to handle any call volume, 24/7/365. . You can get a trained receptionist to make appointments for incoming patients, record and deliver new patient information, and forward emergency calls to the right practitioners. All without the distraction.

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Service Healthcare BPO Outsourcing 52

Magellan Solutions

AUGUST 3, 2022

Small businesses , despite their size, can be just as much work as a larger-scale one, and most of the operational nitty gritty are often handled by people with multiple responsibilities who have to switch to several hats to keep things running smoothly. But when done right, it can help fine-tune many parts of your operations.

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Magellan Solutions

MAY 18, 2022

Outsourcing is more than having offshore staffing lighten the load for you. To make sure you make the right choices from the get-go, it helps to do your due diligence. Some arrangements include flexible shift schedules, which allows offshore employees to divide their time and make use of their most productive hours of the day.

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Magellan Solutions

JULY 5, 2021

As a result, it might be hard for any start-up business owner to look for the right BPO company for their operation. . After all, low pricing is the main reason why business owners choose to outsource their function to an offshore BPO company. Not just a BPO company that can supply them with people who they can manage.

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Magellan Solutions

JULY 4, 2022

Depending on the provider, some outsourcing partners also handle the operations of your offshore team for you. . If your staff doesn’t have the right tools for QA, they might not know how to do it well. Outsourcing, when done right, can do wonders for your business, and this all rests on finding the right provider. .

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Pure Moderation

MAY 19, 2022

However, it isn’t a one-size-fits-all solution, as outsourcing does not mean that it will fix all your customer service department, internal team, and customer experience problems! Outsourcing customer service entails hiring a third party company to provide your support services for you. International Or Domestic.

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Magellan Solutions

AUGUST 1, 2021

To them, offshoring is a strategy that can optimize efficiency and productivity. Like big brands, assess what stage you are right now in the market. While small businesses may be tempted to hire a BPO company with very few technological resources as possible in order to keep costs low, this is not entirely preferable. .

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Magellan Solutions

MAY 10, 2021

History tells that outsourcing or offshoring favored established companies. Startups and SMEs pop left and right but not all can stand the test of time. This is a function that is booming in Philippine BPO landscape. Digital marketing outsourcing is among the top services contracted to BPO companies in the Philippines.

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Magellan Solutions

MARCH 19, 2024

Unhappy employees would jump ship left and right, training would go off the rails, and payments would get bungled—it would be a nightmare. “However, this isn’t achieved through a one-size-fits-all approach. Get it right, and your fans will stick with you through thick and thin. ” And why does that matter?

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Magellan Solutions

SEPTEMBER 10, 2019

A call center provider handles all customer requests from inquiries, bookings to refunds, inbound to outbound, catering to businesses of all shapes and sizes. BPO companies train call center agents in dealing with different types of customers with various temperaments, needs, and concerns. How Outsourcing Helps Your Business.

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Magellan Solutions

JULY 13, 2020

Disaster preparedness: you are more likely to maximize this advantage through offshore outsourcing. You need the right partner to maximize the benefits of SaaS outsourcing. SaaS outsourcing is absolutely worth it, especially if you have the right outsourcing partner. As such, there are plenty of service providers to choose from.

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Premier BPO

AUGUST 19, 2021

To help with that, Premier BPO has created our very own collection of Outsourcing terms to help anyone easily converse like an expert. . Business Process Outsourcing (BPO). Offshoring. Right shoring. It also defines schedules, the procedure for settling disputes, rights, and limitations, etc., Change Request.

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Premier BPO

FEBRUARY 15, 2022

Below are a few statistics to consider: The average cost per hire range is between $3000 – $5000 depending on company size and industry – workable. The number, location, and size of your businesses typically impact your hiring practices and the cost associated with them. It may take 94 days to fill out skilled positions.

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NoonDalton

JANUARY 16, 2023

Many companies make the mistake of subcontracting a specific BPO only because it provides incredibly cheap services, without to consider how that decision can backfire. If an agent is competent and well-trained, they can tell right away. Your demands might be better served by a number of smaller BPO firms.

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Outsourcing BPO Labor Costs Right-Sizing 52

Magellan Solutions

MARCH 3, 2021

BPO in the Philippines started only about 25 years ago. There are more than forty BPO companies that have already built a name in the field. The BPO industry has shown the many talents of the Philippines as a country. But it’s definitely not a one-size-fits-all solution. This is due to the highly educated population.

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Magellan Solutions

JULY 23, 2021

Making a wise decision regarding the right outsourcing destination is critical. . Nevertheless, all qualified software development outsourcing firms will be ready to listen to your needs first before helping you make the right choice. One size does not fit all, and neither does one cost. . Below is a comprehensive guideline.

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