NoonDalton

AUGUST 24, 2023

This might age some of us, but here’s an incontrovertible fact: Gen Z is entering adulthood and joining the workforce en masse. In this article, we explore the multifaceted impact of Gen Z’s entry into the BPO and call center landscape. Who is Gen Z? How Do Gen Z Differ from Other Generations?

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Call Center BPO Jobbing Flexibility 52

Anexa

NOVEMBER 28, 2023

Age-related Myths Debunked Generation-based stereotypes are far from factual, creating unnecessary notions during the recruitment and retention process. While older employees rank compensation as the most important, Gen Zers rank it slightly less important than something like meaningful work and workplace flexibility.

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Premier BPO

MAY 25, 2022

With nearly 70% of employers facing difficulty in filling positions, it’s frustrating for recruiters when candidates leave the recruitment funnel midway. In the present competitive job market, applicants have more choices than ever, while recruiters are constantly adjusting to employee demands in order to hire.

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Capgemini

JUNE 17, 2022

Given the wide array of opportunities that metaverse technology offers, there are implications for the entire employee life cycle of attraction, recruitment, onboarding, development and retention. Gen Z ers are gradually overtaking the workforce. Recruitment: Effective Alternative. Attraction: Metaverse Brand.

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IBM Services

MARCH 29, 2024

Communicate mission and values Many customers, particularly millennials and Gen Z buyers, are more invested in an organization’s mission and values. They can achieve that through recruiting new customers and up-selling or increasing the volume of products purchased by existing customers.

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IBM Services

DECEMBER 5, 2023

The trend was even more pronounced among Gen Z and millennials, evidence that addressing customer needs will only grow in importance. While estimates vary by industry, it is well documented that it costs significantly more to recruit a new customer than to retain existing ones. Of course, this can cut both ways.

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Customer Service Service Customer Support Call Center 66

Velocity Global

OCTOBER 25, 2022

This blog explains everything you need to know to make global employee benefits a core component of your international talent acquisition and retention strategy. Think of it this way: While statutory benefits keep you compliant with local labor laws, supplemental benefits move the needle when it comes to recruitment and retention.

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