Amzur

MAY 9, 2024

In today’s hyper-competitive landscape, streamlining operations and maximizing efficiency are paramount for CIOs. Both RPA and AI technologies benefit businesses, including reduced operational costs and improved accuracy, and they can free up human employees to focus on more strategic tasks. Isn’t it?

Automation 87

Automation Inventory Management Robotics Process Automation Sales 87

Mattsen Kumar

MAY 7, 2024

The expansion of organizations brings forth new challenges that require the expertise of a skilled customer service team to provide optimal solutions. Third-party vendors and service providers can manage client requests, policies, and brand voices for quality customer satisfaction.

Robotics Process Automation 52

Robotics Process Automation Contact Center Outsourcing Outsourcing Customer Service 52

Mattsen Kumar

OCTOBER 12, 2023

The expansion of organizations brings forth new challenges that require the expertise of a skilled customer service team to provide optimal solutions. Third-party vendors and service providers can manage client requests, policies, and brand voices for quality customer satisfaction.

Customer Service 84

Customer Service Outsourcing Robotics Process Automation Service 84

IBM Services

FEBRUARY 23, 2024

While organizations can integrate conversational AI into numerous systems, such as customer support bots or virtual agents for companies, virtual assistants are typically used to offer tailored assistance and information to individual users. What makes a good AI conversationalist?

Healthcare 102

Healthcare Customer Service Analytics E-Commerce 102

Zinnov

OCTOBER 20, 2023

While Shared Services has proven its worth in simplifying back-office support functions and maintaining them in-house, Global Business Services takes the concept further and enhances it in several critical ways: Global Reach : GBS operates on a global scale, ensuring that services are delivered seamlessly across various regions and time zones.

Shared Services 52

Shared Services Global Business Services Service E-Commerce 52

IBM Business Partners

MAY 17, 2024

A full one-third of consumers found their early customer support and chatbot experiences that use natural language processing (NLP) so disappointing that they didn’t want to engage with the technology again. And  And the centrality of these experiences isn’t limited to B2C vendors.

E-Commerce 58

E-Commerce Order Management Retail Automation 58

IBM Services

APRIL 4, 2024

Benefits: Accelerated contract turnaround times Real-time visibility into contract status Strengthened business relationships Customer service BPM transforms customer service operations by automating service request handling, tracking customer interactions, and facilitating resolution workflows.

Management 58

Management Automation Out-Tasking Inventory Management 58