2021-bpo-trends-and-2022-expectations Blog Related Topics 
Redial
NOVEMBER 25, 2022
If you have been reading our latest blogs, you know South Africa has been a topic of discussion, becoming a preferred destination for BPOs searching for lower costs and stronger infrastructure. . As BPOs continue to focus on increasing their overall profitability, they are also seeking more flexible and cost-effective solutions.
Pure Moderation
DECEMBER 15, 2022
Business process outsourcing, or BPO, continues to become a lucrative industry. In 2021, its market value was USD 245.9 billion , and it is expected to have a compound annual growth rate (CAGR) of 9.1% from 2022 to 2030. Below are some BPO trends to keep an eye out for in the next coming years.
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Anexa
JUNE 15, 2022
Post-pandemic, consumer trends and developments are emerging, and impacting the ways that organizations are doing business – especially when it comes to setting their CX policies. In fact, prior to the crisis, more than half of consumers were dissatisfied with customer service, saying that their expectations weren’t being met.
Everest Group
MAY 18, 2022
The planned merger announced last month between Konecta, the leading provider of Spanish-speaking Customer Experience solutions, with Italy-based customer management provider Comdata will create the sixth-largest player by revenue in the customer experience Management (CXM) BPO sector. Read on to find out what this big deal will mean.
Anexa
MARCH 18, 2022
While in 2022, most retailers are multichannel, very few are truly omnichannel. Or to put it this way, while both systems involve multiple channels, omnichannel utilizes an integrated approach that provides a seamless customer experience – and let’s face it, today they expect nothing less. What’s the difference? Marketplaces.
Anexa
NOVEMBER 7, 2021
In fact, based on research trajectories, it is expected that between $70 and $100 billion in funding may leave the healthcare system by 2022 – driven by product buy-downs, coverage shifts out of employer-sponsored plans and Medicaid rate pressures at the state level. These are the structures that are positioned to succeed.
Everest Group
NOVEMBER 6, 2023
Moreover, Egypt is experiencing growing demand for BPO talent, surpassing other prominent offshore/nearshore locations, as illustrated below, which demonstrates its increasing delivery capabilities. Given the current unrest in the Middle East and Africa (MEA) region, Egypt can potentially be a reliable choice for businesses seeking stability.
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