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How data, automation and AI are transforming Business Process Outsourcing into a competitive advantage

IBM Business Partners

Manik, VP and senior partner for IBM Consulting, outlined a massive opportunity to strategically redesign the client’s finance operations and payment processing by leveraging AI, data analytics, metrics and automation. The new BPO is no longer just about cutting operational costs.

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Unexpected IT Services Examples That Will Surprise You

Magellan Solutions

billion in revenue by 2024, companies are turning to external experts for innovative solutions that give them a serious competitive advantage. Businesses rely heavily on IT services to streamline operations, increase efficiency, and accelerate growth. That’s the beauty of robotic process automation (RPA). Read along!

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What is low-code app development? We break it down for you

Hyland

And when requirements change (as they invariably do), head back to those easy point-and-click functionalities to expand, modify and improve your app on the spot. Workflow automation. Give your employees the opportunity to redirect their focus to higher-value tasks. Reporting and analytics. Configurable security options.

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Driving a smart and seamless sales experience

Capgemini

I call myself a global citizen, as I’ve spent half my life outside the country of my birth, which gives me a unique perspective on life and work. We enable the perfect mix of build, operate, and run for driving an enterprise-grade sales engine. Could you give us an example? A significant reduction in operational cost.

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A practical guide to cloud migration

Hyland

In addition, responsive and standards-based cloud architecture gives users the flexibility to work effectively from various modern devices, enabling access to data and processes from anywhere, anytime. Cost savings. There are a variety of analytic approaches, automated tools and specialist firms to help with this evaluation process.

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Hyperautomation: What Is It and Why It’s Important

Planergy Software

How better management in AP can give you better flexibility for cash flow management. Business Process Automation (BPA) Business Process Management (BPM). In business, hyperautomation refers to the use of advanced technology, such as artificial intelligence (AI) and machine learning (ML), to automate processes. Written by.

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Contact Center Terminology – Abbreviations & Key Terms Explained!

Balbelforce

Check back here for new definitions as we update the page.). Call Center Analytics. Call center analytics are data-driven metrics that illuminate call center performance and inform future planning and improvements. Make sure to bookmark this page for the next time someone asks you to define a predictive dialer! Co-browsing.