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3 blockers to CX success in financial services—and how to overcome them

IBM Services

So what stands in the way of financial services organizations aiming to achieve this same goal? CX success blocker 1: Lack of accountability among leadership. Financial services companies know how important experience is, but CX responsibility is being scattered across the enterprise with very little accountability.

Service 57
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Boost Your E-commerce Customer Service With These 4 Best Practices & Improvement Ideas

Mattsen Kumar

Remote Compliance Management: With an unprecedented rise in remote work, government and industry bodies have come together to revisit the existing regulations. Compliance with remote regulations will enable e-commerce platforms to: Improve overall customer support by hiring exceptional talent.

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What Is DeFi? How Will Decentralized Finance Impact Your Industry

Planergy Software

DeFi is an emerging digital financial infrastructure that aims to eliminate the need for central government agencies or banks to approve transactions. Many consider DeFi as an umbrella term for the new wave of financial services Innovation since it is intertwined with the blockchain.

Finance 52