Magellan Solutions
JUNE 9, 2021
Know What Makes IP Contact Center Outsourcing Different from Old School Call Center. The Philippine BPO call center has veered away from traditional focus on outgoing and incoming voice calls. Instead now offers IP contact center outsourcing. Traditional call centers are not entirely obsolete.
Magellan Solutions
JULY 8, 2021
Top Contact Center Outsourcing Companies & The Challenges Faced From The Risks. There’s no doubt that COVID-19 has disrupted call center services outsourcing operations on multiple levels. With the future still uncertain, traditional contact center labor models won’t be enough to recoup what’s been lost.
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Everest Group
SEPTEMBER 14, 2023
Durban Durban stands out as a cost-effective contact center destination, offering up to 70% lower operational costs than tier-2 cities in high-cost countries. Accounting for 40% of the country’s contact center jobs, as per BPESA, Johannesburg ensures abundant resources for efficient outsourcing operations.
NoonDalton
OCTOBER 20, 2021
If there is one answer that many business owners and top managers agree on, it is that outsourcing is frequently the best way to handle challenges that are outside of your company’s core capabilities. Recruitment Process Outsourcing. Accounting & Bookkeeping. Customer Support. Data Processing. Insurance Processing.
Blue Ocean
OCTOBER 4, 2023
If agents are frustrated, we can only imagine that the customers they’re speaking with are too. Finding Bilingual Support That Suits Your Customers Best We’re an onshore Canadian contact center outsourcer and pride ourselves on delivering sophisticated (bilingual) customer care through strategic partnership. It’s our thing.
Magellan Solutions
JULY 16, 2021
If you are not aware yet, the most popular payment models of call centers are per hour basis. Operating in the same or comparable time zones as your clients is one of the advantages in contact center outsourcing. Account Management. But that doesn’t mean that a different timezone is a disadvantage. Script Building.
Blue Ocean
FEBRUARY 17, 2022
In today’s world, BCP requires the ability to pivot tactics and strategies quickly and efficiently—and the location of your contact center outsourced partner is a serious factor in that ability. The last thing you want is a business continuity plan that doesn’t take into account your specific program parameters and requirements.
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