Capgemini

NOVEMBER 22, 2023

Empowering Agents: How generative AI supports contact center agents in banking Vinay Patel 18 October 2023 Facebook Twitter Linkedin In the fast-paced world of banking, customer service plays a pivotal role in building trust and loyalty. Use cases of generative AI in banking contact centers 1.

Banking 52

Banking Out-Tasking Customer Service Automation 52

Capgemini

NOVEMBER 12, 2023

Before payments had reached a point at which they were deemed to be ageing, it was difficult to go through call logs manually to check whether settlement had been promised or refused. With over 60,000 call logs each month, it was proving to be a challenge to manage the process manually where actions are pending to expedite cash collection.

Analytics 52

Analytics Automation Finance Customer Service 52

Capgemini

JANUARY 16, 2024

Establish an M365 competency center: Organizations can organize their M365 adoption efforts, tap into knowledge, and offer people customized assistance by setting up a competency center. Persona-driven approach : A diverse workforce with varied technology aptitude and expectations calls for a persona-driven approach.

Collaborations 52

Collaborations Government Banking Analytics 52

Capgemini

OCTOBER 12, 2023

The takeaway was clear – Cloud costs should take center stage as a primary metric – and companies should explore optimization, repatriation, and hybrid strategies to manage the intricate balance of Cloud costs and benefits. Fast-forward to 2023 – and a hybrid IT landscape is emerging as the prevailing reality.

Advisory 52

Advisory Efficiency Infrastructure Costs Automation 52

Capgemini

JUNE 9, 2023

We call this new environment a “data space.” Her team leads the activities within the Data Spaces Support Center aimed at evaluating the impact of data space initiatives on the European economy and society, building on the experience of Capgemini in conducting similar research and assessments.

Collaborations 52

Collaborations Research Government Manufacturing 52

Capgemini

FEBRUARY 6, 2024

Enhancing contact center performance through effective workforce management Vinay Patel 5 December 2023 Facebook Twitter Linkedin In today’s customer-centric business landscape, the contact center plays a pivotal role in shaping customer perceptions and experiences.

Management 52

Management Analytics Out-Tasking Banking 52

Capgemini

MARCH 4, 2024

7 Ways Public Sector Agencies Benefit from AI-Powered Contact Centers Philip Bush Mar 05, 2024 Shortening average handle times by 15 percent. Decreasing call volume routing by 24 percent. This next-gen contact center service, powered by artificial intelligence, is easy to use, omnichannel, and scalable.

Government 52

Government Automation Reduced Costs Efficiency 52

Capgemini

FEBRUARY 15, 2024

We have a plethora of platform services but one I will call out is Microsoft Cloud for Sustainability, which was specifically designed to centralize and standardize data from across business units and supply chains in a comprehensive ESG data estate for advanced analytics and reporting” Wood said.

Out-Tasking 52

Out-Tasking Sourcing Regulations Analytics 52