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Mattsen Kumar - Untitled Article

Mattsen Kumar

Developing Cost Reduction Policies The Deloitte Research Study shows that outsourcing customer service can reduce operational costs by 30% to 60%. It allows businesses to access a team of experienced professionals through contact center outsourcing for a fraction of the cost of hiring full-time employees.

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Turning Good into Great: 10 Reasons to Outsource Customer Service

Mattsen Kumar

Developing Cost Reduction Policies The Deloitte Research Study shows that outsourcing customer service can reduce operational costs by 30% to 60%. It allows businesses to access a team of experienced professionals through contact center outsourcing for a fraction of the cost of hiring full-time employees.

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Top 5 Automation Use Cases for the Front Office

Automation Anywhere

For example, in an investment bank , the front-office departments consist of sales, investment banking, private equity, equity research trading, and wealth management. The front office operates autonomously but relies on the back office for support in the form of secretarial, accounting, human resources, and internet technology functions.

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Unexpected IT Services Examples That Will Surprise You

Magellan Solutions

Enter IT process automation services—the secret sauce for facilitating operations and maximizing output. Robotic Process Automation (RPA) Imagine having a team of digital workers who always stay energized, never make mistakes, and never complain about tedious, repetitive tasks.

Service 52
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Data Drives Digital World Class: Finance must drive data quality to thrive as a world-class organization

The Hackett Group

Data is a key driver of Digital World Class ™ performance for finance organizations, and advanced analytics and data visualization tools are among the finance technologies with both the highest adoption levels and highest growth rates for 2022, according to The Hackett Group’s new Finance Key Issues research.

Finance 52
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Overcoming the Barriers of RPA Implementation

Automation Anywhere

Robotic Process Automation (RPA) continues to be a top trend. Grand View Research foresees the RPA market to show a compound annual growth rate of (CAGR) of 40.6% RPA can cut operating costs. For example, according to KMPG, RPA can cut costs for financial services firms by 75%. between 2020 and 2027.

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Identifying Automation Opportunities for Retail Banking

Automation Anywhere

Operations supporting each of these product lines such as loan fulfillment, underwriting, compliance, customer service, and collections could significantly benefit from automation since many of these processes are manual and document-intensive.

Retail 98