TTEC

APRIL 22, 2022

Deciding whether to manage a captive contact centre or partner with a customer experience outsourcer is critical to delivering a customer experience that is aligned with a retailer’s rate of growth and meets customer expectations. What is the difference between a captive contact centre and outsourcing?

Retail 52

Retail Outsourcing Out-Tasking Sales 52

TTEC

SEPTEMBER 10, 2021

Outsourcing and managed services are appealing options for many companies at a time when workforces are stretched thin. What is outsourcing? Although managed services and outsourcing both involve hiring a partner organisation, they encompass different levels of work. What are the top reasons to use outsourcing?

Managed Services 52

Managed Services Outsourcing Service Management 52

TTEC

NOVEMBER 11, 2021

Customers expect their experiences with a contact centre to be easy and effective, brands need to deliver on these expectations with the right people and technology. Together, these digital capabilities provide a strong back bone for customer interactions that require the best of empathy and technology. Learn more.

Sales 52

Sales Automation Healthcare Outsourcing 52

Akorbi

FEBRUARY 3, 2022

She began her sales career in localization working with Technology, Retail and Life Sciences industry leaders to develop multilingual programs and grow international revenue. “Lara will play a pivotal role in our overall business objective to expand Akorbi’s global reach, diversify the services we offer our clients and drive job creation.

Business Process Outsourcing 84

Business Process Outsourcing Retail Sales BPO 84

Akorbi

AUGUST 2, 2022

Plano, TX (August 2, 2022) — Akorbi Group, a Plano-based global group of companies specializing in language, technology, and workforce solutions, is pleased to announce the appointment of Javier Martinez as Chief Technology Officer. Technology represents the future success of the organization. About Akorbi.

Engineering 79

Engineering Business Process Outsourcing Reduced Costs Retail 79

Anexa

MAY 7, 2023

The pandemic forced the emergence of systems and technologies that not only got us through the lockdowns, but forever transformed how consumers shop and interact with merchants. Traveltech – which simply refers to the various cutting-edge technologies that are being utilized by the industry, has revolutionized the traveller’s journey.

E-Commerce 52

E-Commerce Customer Service BPO Sales 52

The Scalers

JUNE 28, 2022

CONTENTS Deciding whether to outsource or offshore Building offshore teams as a solution to the great resignation Crisis proofing your operations with offshore teams Enabling remote and hybrid work models Partnering with an offshore development expert. ’ Workers are quitting en masse. Deciding whether to outsource or offshore.

Offshoring 90

Offshoring Engineering Outsourcing Software 90