4 RPA Errors Not to Make in Customer Service Automation
Automation Anywhere
JULY 5, 2021
The use of automation in customer support is expected to accelerate in the coming years. According to Dimension Research, 72% of customer interactions in 2022 will be through emerging technologies such as Robotic Process Automation (RPA). Phone interactions will drop from 41% to 12%. In light of this forthcoming big change, here are four errors to avoid when automating customer service functions. 1.
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