Transforming Customer and Employee Experiences with Chatbots
Automation Anywhere
NOVEMBER 4, 2020
A chatbot, also sometimes referred to as a conversational user interface, has become one of the most useful tools for businesses looking to maximize engagement and enhance the experience with their customers. Chatbots, embedded with artificial intelligence (AI) technologies, are everywhere nowadays, popping up when customers visit a website or call a business’s phone number.
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