Blue Ocean
JANUARY 30, 2024
So, you’ve been handed responsibility for investigating the benefits of potentially outsourcing your company’s customer service for the first time. How do you start to compare your in-house apples to those outsourced oranges? What math should go into the business case around call center outsourcing costs? (Or
Blue Ocean
JANUARY 30, 2024
So, you’ve been handed responsibility for investigating the benefits of potentially outsourcing your company’s customer service for the first time. How do you start to compare your in-house apples to those outsourced oranges? What math should go into the business case around call center outsourcing costs? (Or
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Mattsen Kumar
OCTOBER 12, 2023
As organizations grow, outsourcing customer service has become necessary to ensure customer satisfaction. Our blog post discusses outsourcing customer service to meet modern expectations. 16.24% of small businesses chose to outsource customer service to increase efficiency. According to Statista Survey 2021 Reports, 16.7
NoonDalton
OCTOBER 20, 2021
But how can fast-growth companies benefit from outsourcing? If there is one answer that many business owners and top managers agree on, it is that outsourcing is frequently the best way to handle challenges that are outside of your company’s core capabilities. Customer Service Outsourcing. Marketing and Advertising.
Blue Ocean
MARCH 19, 2024
On the Blue Ocean blog, we talk a lot about the process of sourcing a strategic partner for your outsourced customer care program. We know a seamless outsourcing transition is essential for maintaining operational efficiency and customer satisfaction, and you need to go on the transition journey with a team of people you barely know.
Blue Ocean
MARCH 19, 2024
On the Blue Ocean blog, we talk a lot about the process of sourcing a strategic partner for your outsourced customer care program. We know a seamless outsourcing transition is essential for maintaining operational efficiency and customer satisfaction, and you need to go on the transition journey with a team of people you barely know.
Mattsen Kumar
MAY 7, 2024
As organizations grow, outsourcing customer service has become necessary to ensure customer satisfaction. Our blog post discusses outsourcing customer service to meet modern expectations. 16.24% of small businesses chose to outsource customer service to increase efficiency. According to Statista Survey 2021 Reports, 16.7
Expert insights. Personalized for you.
98 
Let's personalize your content