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Driving a smart and seamless sales experience

Capgemini

I call myself a global citizen, as I’ve spent half my life outside the country of my birth, which gives me a unique perspective on life and work. Sales operations generally refers to the resources and capabilities that provide support and structure to the sales function. Deepak Bhootra: Thanks for having me. Absolutely.

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Drive employee retention with relational intelligence

TTEC

Organizational psychologist Dr. Adam Bandelli explains how relational intelligence shapes employee and employer relationships and what leaders can do to strengthen those connections to improve employee engagement and retention. And what I found in my research is that EQ can be used for both positive and negative purposes. Transcript.

professionals

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Behind the CX curtain: Healthcare licensed agents

TTEC

Image: Type: Podcast Episodes Podcast Embed Code: HTML Override Type: Content Enable Social: Topics: CX Innovation Body: In the first of our series exploring the people behind amazing customer experience delivery, we delve into the role of healthcare licensed agents. Transcript. Judith Aquino: Hello, welcome to the CXPod!

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A brave new (generative) world – The future of generative software engineering

Capgemini

Our purpose is to inspire software engineers, software companies and enterprises who are embracing the next generation of ‘product-centric’ business models driven by software to anticipate and embrace the transformative potential of generative AI with bold and forward-looking actions and strategies.