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Putting People First: How to Skyrocket Employee Performance

NoonDalton

But what if we told you that to truly unlock this productivity, companies need to shift their focus? Specifically, the magic key to elevating your organization could lie in adopting a “People-First Strategy.” Over the past few years, there has been a noticeable shift towards more people-centric business models.

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Drive employee retention with relational intelligence

TTEC

Organizational psychologist Dr. Adam Bandelli explains how relational intelligence shapes employee and employer relationships and what leaders can do to strengthen those connections to improve employee engagement and retention. When it comes to relational intelligence, most leaders struggle with being vulnerable and building trust.

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Behind the CX curtain: Healthcare licensed agents

TTEC

Image: Type: Podcast Episodes Podcast Embed Code: HTML Override Type: Content Enable Social: Topics: CX Innovation Body: In the first of our series exploring the people behind amazing customer experience delivery, we delve into the role of healthcare licensed agents. Transcript. Judith Aquino: Hello, welcome to the CXPod! How are you?