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What are the Main Types of Business Process Outsourcing?

NoonDalton

Outsourcing tasks and processes is a concept that we’re all familiar with. Many people, however, are unsure about what the main types of Business Process Outsourcing are and how outsourcing may help them grow their firm. Recap: What is Business Process Outsourcing? Nearshore BPO.

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In-house Vs Nearshore/Offshore- Let’s revisit 

Redial

Nearshore and offshore are terms that have come to define one of the biggest decisions companies make when it comes to outsourcing. Should they outsource their work to another company in another country, or should they do it themselves? What does outsource through nearshore/offshore means? Want to talk with?

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A look into the BPO & nearshore industry in times of global financial concern 

Redial

But even though we are facing times of uncertainty, for reasons that I will mention later, Business Process Outsourcing stands as one of the main alternatives for those companies that seek to stay in business. Would you like to know more about our articles? You can contact us.

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Nearshore Outsourcing in a Post-COVID Era

VXI

During the Business Process Outsourcing (BPO) boom at the onset of the 21 st century, geographic options for outsourcing have also increased as companies recognized the potential of hiring skilled and enthusiastic employees from countries other than their own. Hence the increased need for nearshore outsourcing.

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What Is Back Office and Front Office in Business Process Outsourcing?

Premier BPO

Both terms refer to various business functions performed within an organization, but to understand the difference between Front-office and Back-office in a BPO, we must first define what does ‘BPO’ stand for? When you outsource to typically low-cost international locations with additional redundancy; it is called offshoring.

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Outsourcing Policy Management: How BPO/Call Centers Can Help Companies Streamline their Operations

Redial

How BPO/Call Centers Can Help With the ability to provide call center solutions to companies, including policy management, nearshore has become an excellent option for companies that want to outsource policy management. Employment Opportunities: Outsourcing policy management to BPO/call centers can also create call center jobs.

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The Importance of Employee Training in Call Centers

Redial

Here are some good practices, like role play, metrics to track in call centers, and information related to work culture, nearshore call centers, and outbound methods. That way, they can develop a strong training program covering all aspects of the job or a specific area. Because if they believe in it, they can transmit that enthusiasm.