BPO Business Development Right-Sizing Sales 
Magellan Solutions
MARCH 26, 2024
That’s when the best BPO companies come to the rescue! But selecting the correct partnership is like picking your teammate: they’ll have to fit your pocket, your needs, and the scale of your future size. For small businesses, the best BPO partner is the cornerstone.
Magellan Solutions
JANUARY 26, 2024
Their blueprint teaches invaluable lessons for achieving agility and excellence in the BPO industry. The Magellan Playbook: Key Approaches for Enduring Success Magellan Solutions has refined a blueprint for excellence centered around client relationships, adaptability, and talent development. Let’s dive in!
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Influx
APRIL 18, 2024
54% of businesses rely on third-party vendors to augment their customer service. Organizations of all sizes are turning to on-demand support to rapidly scale and deliver world-class experiences at a fraction of the cost. Customer support can be a lot to manage in-house. Request a quote for SkyCom’s pricing details.
Magellan Solutions
JANUARY 22, 2024
Understanding Outsourced Business Solutions: A Strategic Approach Strategic outsourcing involves contracting a third-party service provider to manage specific functions and tasks. While often associated with SMEs or start-ups lacking in-house capabilities, contracting out business processes caters to companies of all sizes.
Magellan Solutions
MAY 15, 2024
Consider a situation where your company’s e-commerce website crashes during a big sales event, preventing customers from shopping or making purchases. It results in lost sales and harm to your brand’s reputation. The ideal partner goes deeper to understand your business truly—the objectives, culture, vision, and mission.
Magellan Solutions
JUNE 3, 2021
Best practices in setting up your B2B telesales or B2B cold calling services are the following: Ask the Right Questions. Do you want to drive sales ? Asking these questions will help you set measurable metrics applicable to your business. . Set the Appropriate Lead Sample Size. Sales Per Hour (SPH) . What it Does.
Magellan Solutions
JULY 4, 2021
However, when you check the segmented attrition you can see where the problem is: Small-sized call centers: 17%. Medium-sized call centers: 37%. Large-sized call centers: 44%. As you can see, small-sized call centers offer lower attrition rate compared to medium-sized and large-sized contact center providers.
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